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Pampered Chef: Bookings Hi All,I'm so frustrated with a recent host of mine....just

  1. AJ-1

    AJ-1 Novice Member

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    0
    Hi All,

    I'm so frustrated with a recent host of mine....just thought I'd share.

    I had a show on June 10th. I followed through with host coaching leading up to the date and encouraged "J" to get any outside orders for people who couldn't attend. I even spent one phone call giving her specific instructions on what info she'd need to obtain, including getting the persons method of payment.

    She was so excited the night of her show and had 5 outside orders....including a few people from work interested in seeing a catalogue. I thought this was great. However, she neglected to get the payment for all of those orders.

    I've been chasing 3 people for payment since June 10 and last night finally submitted the show. I decided to have the 3 orders shipped to my home because I'm afraid if I allow them to go to the host, I'll never get my payment and the product will be gone.

    Has anyone else been in this type of situation? I'm really disappointed for the other guests because they are all waiting on their orders....but, I don't think it should be left to me to chase these others around for money.

    I'd appreciate any thoughts/feedback on how to deal with this going forward. I pride myself on host coaching...and have a check list that I have with me at each phone call so that I don't forget to mention something. Obviously something went wrong.

    Thanks!

    AJ
     
    Jul 6, 2009
    #1
  2. wadesgirl

    wadesgirl Legend Member Gold Member

    11,440
    34
    Re: Frustrated....

    I don't chase the payments. I make the host do that. The guests write checks to her after the show and she gives me one large payment over teh phone.
     
    Jul 6, 2009
    #2
  3. NooraK

    NooraK Legend Member Gold Member

    5,884
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    Re: Frustrated....

    Yes, make the host get the payments. Tell her you can't accept the orders without the payments. By submitting the orders with the show, you're giving the host credit for orders that really aren't orders yet. She'll be getting host benefits on guest sales that are potentially going to be returned if you can't get money from these people. Telling the host you won't add those orders to her total without payment will give her incentive to get payment.
     
    Jul 6, 2009
    #3
  4. Donna Althoff

    Donna Althoff Novice Member Gold Member

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    Re: Frustrated....

    I have had that problem in the past, once in awhile or if I receive a bad credit card and can't resove fast, I call the guest and let them know that there are payment issues with orders and can't submit show unitl taken care. And I let the host know that I called everyone and let them know also.
     
  5. DebbieJ

    DebbieJ Legend Member

    10,901
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    Re: Frustrated....

    ^^This. Host pays me for all outside orders.
     
    Jul 6, 2009
    #5
  6. cewcooks

    cewcooks Advanced Member

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    Re: Frustrated....

    All the times I have had the host get the payments I have lost contact info for ex, I had a show that was 1000+ and the host wrote 1 big check to me on thew order form she had all her friends name but her address on every order, and that made me upset, I questioned her about it and she said that if there is a problem I could call her, 3 days after her show was delivered she called and I did not call her back and so on from this time on I say to everyone "Your order can not be filled until payment is received" that puts you in charge of your business and most of my hosts except that 1 have cooperated.

    I think you did the right thing by having the items come to you, Maybe I would call them back and say When your payment is received then you can receive your products. Hope it works out for you
     
    Jul 6, 2009
    #6
  7. AJ-1

    AJ-1 Novice Member

    48
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    Re: Frustrated....

    Thanks Everyone!!! I really appreciate the feedback.

    I've never had this happen before. Another thing that bothers me is that my host "J" got 3 cheques for me because some people added to their order after the show. I had to drive to her house to pick them up. When I got there I mentioned there were still 3 outstanding payments. I think what I should have said was I'd have to delete those orders from her show which would have caused her free product value to come down....but I didn't want to loose her as a host. She plans on booking for the fall when the new catalogue comes out. Such a dilemma.

    I think I learned the hard way on this one. I'll have to be crystal clear on the payments for outside orders going forward. I had someone from my work order a splatter screen...so I threw all of those other orders under her name. I didn't want to be paying the special shipping for each one. Especially if I don't get a payment from them.
     
    Jul 7, 2009
    #7
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