pchefinski
- 663
Being super broke, I managed to scrape up $60 to buy a set of pans at JcPenney (retailed at $180, but they had a sale & rebate) because I needed them something terrible. I bought a nonstick set by Philippe Richard. Now I knew they were not top of the line products with a lifetime guarantee on them or anything, but I figured JcPenney would carry good quality items so I figured I'd get a few years out of them at least. (I got 4 years out of a set bought at BonTon before they were lost, and they were in great condition.) NEVER - NEVER - buy products from this manufacturer. I've had them for 3 months and the nonstick coating is peeling from the edges, and chipping from the bottoms and sides. That nonstick spray on coating is toxic and has been disappearing into our food. I NEVER use metal utensils in my pans (and DH doesn't cook) so that didn't do it. I washed them by hand too. So I stick them into a box and trek up to JcPenney yesterday with my husband to return them. The manager of the returns department refused to return them and gave me an address for the company to write to them and deal directly with the company. So now, I'm a sitting duck waiting for a reply about some cookware that frankly I don't want replaced. Who wants crappy cookware replaced by more crappy cookware? This stuff goes into my family's food - that's VILE. I've had a couple nonstick pans before and they were good quality. I want my money back, but I don't have my receipt (I had to send it in for the rebate and like a fool, didn't make a copy of it) so it's my word of how much I paid for it, etc. I'm really angry about this - I don't understand why JcPenney didn't exchange it for the exact item (which they have in stock) and just send the damaged items back. The company would have reimbursed them for it (at least that's how it all worked at Walmart when I worked there, so I'm thinking it works the same way at JcPenney). But instead I'm left with making dinner with one small saute pan and a tiny sauce pot. Good thing I have a George Foreman. And I went online last night to find a website/email address or phone number to call the company instead of doing it through snail mail, and instead found a mass amount of complaints about this piece of crap company that sells piece of crap products and has an equivalent level of customer service (apparantly I was one of a million who actually received the rebate check). I'm not looking forward to dealing with this entire thing. My husband is just as mad, if not more mad, than I am. What an ordeal.
I'm having a catalog show in October, and am going to try to do well enough to get some free cookware; we have no expendable money that I can use for PC cookware. It is too expensive for us right now, even though it is a super wise investment -- definitely the only way I could ever get it all is if I held some massive shows and earned it with FPV.
I'm having a catalog show in October, and am going to try to do well enough to get some free cookware; we have no expendable money that I can use for PC cookware. It is too expensive for us right now, even though it is a super wise investment -- definitely the only way I could ever get it all is if I held some massive shows and earned it with FPV.
