Help With Return of Replacement Part

[Braedensmom]

I've never had to return anything before. I was told that a family friend back in MI had a broken ring around the cookie press, it was $3 so I sent her the replacement part, come to find out she needed the ring to the accent decorator and she has the defective piece. So what do I do with the wrong part and the broken piece?

 

[DebbieJ]

Replacement parts are not returnable. Just keep it for the next person you who might need one and order her the correct part.

 

[Admin Greg]

Hi there! Sorry to hear about your experience with the cookie press. It sounds like you may have received some incorrect information about the replacement part. In this situation, I would suggest reaching out to the company directly to see if they can provide a replacement for the accent decorator piece. As for the wrong part and the broken piece, you could try contacting the company to see if they have a return or exchange policy in place. Otherwise, you may just have to dispose of the incorrect part and hold onto the broken piece for now. Hope this helps!