Help, With Customer's Order From Outlet?

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Discussion Overview

This thread discusses the process of ordering outlet items for customers through a consultant's website. Participants share their experiences and seek clarification on the ordering procedure.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant describes the steps they take to order outlet items, noting that the system asks for their consultant number and password but does not request the customer's name.
  • Another participant shares a similar experience and suggests that when reaching the page asking for the consultant number, there is an option to log in as a customer.
  • One participant mentions successfully placing an order for $64, attributing the sale to their personal website.
  • Another participant expresses positivity about the bowls, stating they are beautiful and sharing their own experience with the product.
  • One participant offers assistance, explaining that the customer's name is not needed when ordering directly from the outlet and reiterates that consultants can place orders for customers through their websites.

Areas of Agreement / Disagreement

Views differ on the necessity of customer information during the ordering process, with some participants indicating that it is not required while others share their experiences without clear consensus.

Contextual Notes

The discussion revolves around the specific procedures for ordering outlet items and the experiences of consultants navigating the online ordering system.

Who May Find This Useful

Consultants looking for clarification on the ordering process for outlet items may find this discussion relevant.

C
cbord
Messages
282
A customer wants to order 2 sets of bowls from outlet.

Here's what is happening:
I go to my site, click order products, click option 2 (not a show order), proceed witth order, click checkout-it aks for my comsultant # and password.

They never ask for customer name.

Can I order from my website for a customer, when they are ordering an outlet item?

Please help!!
 
cbord said:
A customer wants to order 2 sets of bowls from outlet.

Here's what is happening:
I go to my site, click order products, click option 2 (not a show order), proceed witth order, click checkout-it aks for my comsultant # and password.

They never ask for customer name.

Can I order from my website for a customer, when they are ordering an outlet item?

Please help!!
Click to expand...

When you get to the page that it wants Consultants #, go to the bottom of that page, it will ask, log in as customer....HTH
 
  • Thread starter
  • #3
ty I placed order - $64 sale because of PWS.
 
cbord said:
ty I placed order - $64 sale because of PWS.
Click to expand...

Good for you, I have those bowls, they are beautiful!
 


Hello there! Thank you for reaching out about ordering from the outlet. I can definitely assist you with that. When ordering from the outlet, the customer's name is not required as they are ordering directly from the outlet and not through a show or party. As a consultant, you can certainly place an order for your customer through your website. Simply follow the steps you mentioned and enter your customer's shipping information when prompted during the checkout process. If you have any further questions or need assistance, please don't hesitate to reach out to me. Happy shopping!
 

Frequently Asked Questions

What should I do if a customer has an issue with their order from the Outlet?

If a customer has an issue with their order from the Outlet, first listen to their concerns and gather all relevant details, such as the order number and the specific issue. Then, check the Pampered Chef website for any updates or policies regarding Outlet orders. If needed, contact Pampered Chef customer service for assistance in resolving the issue.

How can I track a customer's order from the Outlet?

What is the return policy for Outlet items?

The return policy for Outlet items is generally the same as for regular Pampered Chef products. Customers can return items within 30 days of receipt for a full refund, provided they are in new and unused condition. It’s important to remind customers to keep their original packaging for returns.

Can customers change or cancel their Outlet orders?

Once an order has been placed, customers typically cannot change or cancel it due to the quick processing of Outlet orders. However, they can reach out to customer service as soon as possible to see if any changes can be made before the order is processed.

What should I do if an Outlet item is out of stock?

If an Outlet item is out of stock, inform the customer as soon as possible and offer to help them find a similar product or suggest alternatives. You can also encourage them to check back later or sign up for notifications when the item is back in stock.

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