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Can We Change a Recently Submitted Outlet Order?

In summary, you can change the shipping address for a recently submitted outlet order as long as it has not been shipped. Adding or removing items is not possible, but you can cancel the order and place a new one. The payment method can be changed if the order has not been processed. The shipping method can also be changed if the order has not been shipped. Changes to a recently submitted outlet order must be made before processing or shipping.
Z
zmom58
397
I had a customer order from the outlet on my website? After it was submitted, about an hour later, she wanted to add to it. It seems like I heard somewhere that we can go somewhere, ie...consultants corner to make a change or add to the order. Does anyone know if this is possible?
Thanks for your help.:)
Deb
 
Not to my knowledge, but the customer can sign back in & hit "cancel" if it's not yet been processed by H/O - without being charged! ;)
 
She can log back in, cancel it (which she may still have a chance at this time on the weekend) and then enter a new order.
 

1. Can we change the shipping address for a recently submitted outlet order?

Yes, we can change the shipping address for a recently submitted outlet order as long as the order has not yet been shipped. Please contact our customer service team as soon as possible to request the change.

2. Can we add or remove items from a recently submitted outlet order?

Unfortunately, we are unable to add or remove items from a recently submitted outlet order. However, you can cancel the order and place a new one with the desired items. Please note that once an order has been shipped, it cannot be modified.

3. Is it possible to change the payment method for a recently submitted outlet order?

Yes, you can change the payment method for a recently submitted outlet order as long as the order has not yet been processed. Please contact our customer service team to make the necessary changes.

4. Can we change the shipping method for a recently submitted outlet order?

Yes, you can change the shipping method for a recently submitted outlet order as long as the order has not yet been shipped. Please note that selecting a different shipping method may affect the delivery time and cost of your order.

5. How long do we have to make changes to a recently submitted outlet order?

You can make changes to a recently submitted outlet order as long as it has not been shipped or processed. Once the order has been processed or shipped, changes cannot be made. We recommend contacting our customer service team as soon as possible to request any changes to your order.

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