Patty Davis
- 229
VERY LONG - sorry!!
I had a home office lead before Christmas who had the old cookie press and couldn't find her recipe, and could never get it to work anyway. I sent her the current recipe. She doesn't remember who/what/when she got the press.
MUCH communication later, during which I gave her EVERY tip known for the press, she says that is the only PC product she is not that impressed with. I HATED the old cookie press and LOVE the new one. I commiserated and told her how much easier the new one was for me to use, and that the only thing left is to get the new one. I had an extra one I had gotten and was trying to book for triple points, so I offered to give her the new one and demo it if she had a show within the triple points week. We schedule a show. I told her several times that I was ONLY offering a bonus during that period of time.
She cancels because she has to go out of town for work. We are now trying to reschedule. I sent her the specials, she's excited, yada yada. I also told her I had not given away the press and if she reaches level 2, I will throw in the press. SO THEN, she wants to know "can I get some credit for the cookie press that has just never worked? "
I reply I am not sure what she means. How long has she had it? It has a 1 year warranty...
and I get this...
"it never worked ....always had a problem with the dough not coming out of the press....it was redesigned for a reason.....I do not remember when I bought it.....I have only used it twice....that's why I asked u for a good reciepe......"
She is very hard to get a hold of by phone and most of our communication is via e-mail.
I really am not sure what to respond. She hasn't told me what she wants, so I don't know if I can accommodate her. But I don't want her thinking I am going to give her the moon! PC already does that!! I threw in an extra star!
So, here is my response. I have not sent it. Still mulling it over. What do you think? I want to be helpful, but am not going to let her run my business.
"Returns/exchanges for dissatisfaction with a product have to be made within the warranty period. Here is the number for the Solution Center, and they may be able to research for you and figure out when you bought it and if it is still in warranty. 1-800-687-2433.
Pampered Chef restyles products when a better design has been developed, as they are continually trying to improve our product line. I understand your frustration with the old style. I was not able to use it very easily myself, although I know lots of people who could. Which is why I am so excited by the new design. I generally do not offer bonus products to my hosts, as Pampered Chef's Host program is so generous. The extra one that I have is something I paid for out of my pocket, not something that Pampered Chef offers.
I am not happy with the last part especially. What do you think?
I had a home office lead before Christmas who had the old cookie press and couldn't find her recipe, and could never get it to work anyway. I sent her the current recipe. She doesn't remember who/what/when she got the press.
MUCH communication later, during which I gave her EVERY tip known for the press, she says that is the only PC product she is not that impressed with. I HATED the old cookie press and LOVE the new one. I commiserated and told her how much easier the new one was for me to use, and that the only thing left is to get the new one. I had an extra one I had gotten and was trying to book for triple points, so I offered to give her the new one and demo it if she had a show within the triple points week. We schedule a show. I told her several times that I was ONLY offering a bonus during that period of time.
She cancels because she has to go out of town for work. We are now trying to reschedule. I sent her the specials, she's excited, yada yada. I also told her I had not given away the press and if she reaches level 2, I will throw in the press. SO THEN, she wants to know "can I get some credit for the cookie press that has just never worked? "
I reply I am not sure what she means. How long has she had it? It has a 1 year warranty...
and I get this...
"it never worked ....always had a problem with the dough not coming out of the press....it was redesigned for a reason.....I do not remember when I bought it.....I have only used it twice....that's why I asked u for a good reciepe......"
She is very hard to get a hold of by phone and most of our communication is via e-mail.
I really am not sure what to respond. She hasn't told me what she wants, so I don't know if I can accommodate her. But I don't want her thinking I am going to give her the moon! PC already does that!! I threw in an extra star!
So, here is my response. I have not sent it. Still mulling it over. What do you think? I want to be helpful, but am not going to let her run my business.
"Returns/exchanges for dissatisfaction with a product have to be made within the warranty period. Here is the number for the Solution Center, and they may be able to research for you and figure out when you bought it and if it is still in warranty. 1-800-687-2433.
Pampered Chef restyles products when a better design has been developed, as they are continually trying to improve our product line. I understand your frustration with the old style. I was not able to use it very easily myself, although I know lots of people who could. Which is why I am so excited by the new design. I generally do not offer bonus products to my hosts, as Pampered Chef's Host program is so generous. The extra one that I have is something I paid for out of my pocket, not something that Pampered Chef offers.
I am not happy with the last part especially. What do you think?
