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To cancel an online order through 31, you will need to contact our customer service team at 1-800-999-3434. They will be able to assist you with canceling your order.
Yes, you must cancel your order before 11:59 PM (CT) on the day it was placed in order to receive a full refund.
Unfortunately, once an order has shipped, it cannot be canceled. However, you can still return the order for a refund once it has been delivered.
No, there are no fees for canceling an online order through 31. However, if your order has already shipped, you will be responsible for the return shipping costs.
Once your order has been canceled, it may take up to 5-7 business days for the refund to be processed and reflected in your account.