dannyzmom
Gold Member
- 9,271
Click For Summary
Discussion Overview
The thread revolves around a customer inquiry related to a memo from Doris Christopher regarding Berkshire Hathaway's donation policies. Participants express their challenges in locating the memo and share information to assist one another.
Discussion Character
- Anecdotal, Opinion-based
Main Points Raised
- One participant mentions struggling to find a memo in response to a customer inquiry.
- Another participant shares a link to a Snopes article that may provide context.
- A participant recalls a previous post containing the original memo from Doris Christopher, detailing changes in donation policies.
- One participant expresses gratitude for the shared information and plans to keep it for future reference.
- Another participant acknowledges the help received in locating the memo.
Areas of Agreement / Disagreement
Views differ on the availability of the memo, with some participants successfully locating it while others continue to seek it.
Contextual Notes
The discussion reflects personal experiences and challenges faced by participants in addressing customer concerns related to corporate policies.
Who May Find This Useful
Consultants who encounter similar customer inquiries regarding corporate donation policies may find the shared information helpful.
kdawn1124
- 221
Carolyn, I'm not sure if this will help but I found this a couple months ago on snopes...
http://www.snopes.com/inboxer/outrage/buffett.asp
http://www.snopes.com/inboxer/outrage/buffett.asp
dannyzmom
Gold Member
- 9,271
GourmetGirl
Silver Member
- 2,299
I searched for "berkshire hathaway" in threads and Beth posted it a few months ago:
Here is the email sent to consultants on July 3, 2003 regarding this subject:
We are pleased to provide you with the following letter from Doris Christopher. You are welcome to share this letter with others. This information is being communicated to you, our sales field, in the following manner. A hard copy of this letter will be mailed to you next week.
* 4:45p.m. - ExecuFlash - Exec. Directors and above
* 5:15p.m. - E-mail blast - Director levels
* 5:45p.m. - E-mail blast - All Consultants U.S. and Canada
All times listed above are Central Standard Time.
Dear Kitchen Consultants:
I have shared with you my pride in being a part of the Berkshire Hathaway family of businesses. I knew that this was the kind of family where The Pampered Chef would thrive and grow for years to come. I have also shared with you my feelings of respect for Warren Buffett.
Today, I am even more proud to call Warren my mentor, leader and friend.
This week I went to Warren with a heavy heart. I told him that many of our Kitchen Consultants were concerned and troubled with Berkshire Hathaway's donation policies -
specifically the contributions to pro-choice organizations and to the Buffett Foundation. I knew that I could speak with Warren frankly and that he would want to hear of the issues impacting your business.
It troubled him deeply that charitable donations from Berkshire Hathaway were causing you difficulty. He listened to me carefully and with great compassion. He understands that as his family of Berkshire companies expands, it becomes more diverse, and there are opinions and concerns that need to be taken into consideration. Warren Buffett made a landmark decision regarding the long-standing corporate giving policies of Berkshire Hathaway. His decision was this:
Effective immediately, Berkshire Hathaway will cease all corporate contributions of any kind to any non-profit organization. This means there will be no donations from Berkshire Hathaway to the Buffett Foundation. Let me be clear, there will be no possibility of any Pampered Chef profits being donated to any cause other than those we initiate, including our three current charitable giving programs:
Round-Up from the Heart, Help Whip Cancer and the Family Resiliency Program.
Warren Buffett made his landmark decision after hearing what was in my heart and in yours. I believe that Kitchen Consultants, hosts and customers are a diverse group of individuals with different opinions and beliefs. Our business is built on trust and on personal relationships. Warren understands our business and wants you to be successful in every way, able to do business with people of all backgrounds and beliefs.
I admire Warren Buffett for his heart and his insight. He is a wise leader!
Thank you for all you do to make this company strong.
Doris K. Christopher
Founder and Chairman
__________________
Beth Brigham
Independent Sales Director #293128
(919) 304-9008 * * /bbrigham
Wave 1 in 2007
--------------------------------------------------------------------------------
Last edited by Beth Brigham : 05-26-2005 at 11:50 AM. Reason: add date of original email
Here is the email sent to consultants on July 3, 2003 regarding this subject:
We are pleased to provide you with the following letter from Doris Christopher. You are welcome to share this letter with others. This information is being communicated to you, our sales field, in the following manner. A hard copy of this letter will be mailed to you next week.
* 4:45p.m. - ExecuFlash - Exec. Directors and above
* 5:15p.m. - E-mail blast - Director levels
* 5:45p.m. - E-mail blast - All Consultants U.S. and Canada
All times listed above are Central Standard Time.
Dear Kitchen Consultants:
I have shared with you my pride in being a part of the Berkshire Hathaway family of businesses. I knew that this was the kind of family where The Pampered Chef would thrive and grow for years to come. I have also shared with you my feelings of respect for Warren Buffett.
Today, I am even more proud to call Warren my mentor, leader and friend.
This week I went to Warren with a heavy heart. I told him that many of our Kitchen Consultants were concerned and troubled with Berkshire Hathaway's donation policies -
specifically the contributions to pro-choice organizations and to the Buffett Foundation. I knew that I could speak with Warren frankly and that he would want to hear of the issues impacting your business.
It troubled him deeply that charitable donations from Berkshire Hathaway were causing you difficulty. He listened to me carefully and with great compassion. He understands that as his family of Berkshire companies expands, it becomes more diverse, and there are opinions and concerns that need to be taken into consideration. Warren Buffett made a landmark decision regarding the long-standing corporate giving policies of Berkshire Hathaway. His decision was this:
Effective immediately, Berkshire Hathaway will cease all corporate contributions of any kind to any non-profit organization. This means there will be no donations from Berkshire Hathaway to the Buffett Foundation. Let me be clear, there will be no possibility of any Pampered Chef profits being donated to any cause other than those we initiate, including our three current charitable giving programs:
Round-Up from the Heart, Help Whip Cancer and the Family Resiliency Program.
Warren Buffett made his landmark decision after hearing what was in my heart and in yours. I believe that Kitchen Consultants, hosts and customers are a diverse group of individuals with different opinions and beliefs. Our business is built on trust and on personal relationships. Warren understands our business and wants you to be successful in every way, able to do business with people of all backgrounds and beliefs.
I admire Warren Buffett for his heart and his insight. He is a wise leader!
Thank you for all you do to make this company strong.
Doris K. Christopher
Founder and Chairman
__________________
Beth Brigham
Independent Sales Director #293128
(919) 304-9008 * * /bbrigham
Wave 1 in 2007
--------------------------------------------------------------------------------
Last edited by Beth Brigham : 05-26-2005 at 11:50 AM. Reason: add date of original email
dannyzmom
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GourmetGirl
Silver Member
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MissChef
Gold Member
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Frequently Asked Questions
What should I do if I can't find the memo for a customer inquiry?
If you can't find the memo for a customer inquiry, start by checking your email and any notes you may have taken during the conversation. If you still can't locate it, reach out to your team members or your upline for assistance. They may have access to the information or can help you recreate the details.
Is there a way to track customer inquiries and memos more effectively?
Yes, consider using a customer relationship management (CRM) tool or a simple spreadsheet to track customer inquiries and related memos. This can help you stay organized and ensure that you have all the necessary information at your fingertips when needed.
Can I ask my customer for more details if I can't find their memo?
Absolutely! It's perfectly acceptable to reach out to your customer for more details. Politely explain that you're looking for their previous inquiry and ask them to provide any information they remember. This shows that you care about their needs and are committed to providing excellent service.
What if the memo contained sensitive information?
If the memo contained sensitive information and you cannot find it, be cautious when discussing the inquiry with the customer. Ensure that you do not disclose any personal information and focus on resolving their inquiry based on the information you do have. If necessary, consult with your team or supervisor on how to handle the situation appropriately.
How can I prevent losing memos in the future?
To prevent losing memos in the future, establish a consistent system for documenting customer inquiries. This could include using digital notes, a dedicated notebook, or a CRM system. Regularly review and organize your notes to ensure that you can easily find information when needed.
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