Have you experienced peeling or raised bubbles with Executive Cookware?

[chefann]

Another question about the cookware- how are the handles?

I'm doing a show in June for a girl who used to sell 10-11 years ago and she recalls the cookware had horrible handles that you couldn't tighten and were just not good. Does anyone know if there are any issues where the handle meets the pan/pot? I told her I really knew nothing bad about them- but reading this thread gives me a little info on how they are made and how they shouldn't have bubbles.

That cookware would have been the Generation II, which had no exposed connectors. I haven't had any problems with the handles loosening on my Professional cookware. But with the exposed connectors on that and the Exec, it could probably be tightened.

 

[BethCooks4U]

I would expect that they questioned you simple for information gathering purposes... with a LIFETIME warranty, it doesn't matter what you did to "break" it, they will still replace it (they replace the broken stones caused by user error all the time -- dropping, shock, etc.) But since there seem to be reports of some problems with some of the cookware, they are probably trying to determine if there is a manufacturing defect and if they can get some reimbursement from the manufacturer (or if they need to switch suppliers).

They will not replace a stone that has been dropped and they do refuse to replace cookware if metal tools are used or if it has been put in the dishwasher. The PC warranty covers only if it is used according to use and care instructions.

Another question about the cookware- how are the handles?

I'm doing a show in June for a girl who used to sell 10-11 years ago and she recalls the cookware had horrible handles that you couldn't tighten and were just not good. Does anyone know if there are any issues where the handle meets the pan/pot? I told her I really knew nothing bad about them- but reading this thread gives me a little info on how they are made and how they shouldn't have bubbles.

I would not bring up negatives. That just makes people say I don't want that. Tell them that in the event that there is any problem with their cookware or any PC tools we stand behind them and replacement is easy. Point out the use and care card and tell them that if they follow the suggestions on the card that comes with their products they will be happy.

If someone asks a specific question or brings up a complaint answer it in a positive manner and tell them that after the show you will discuss how you can help them.

I WOULD tell them to look over their product as soon as they get it and use them within 30 days so that if there is a problem, PC will provide postage to get it replaced.

 

[clshirk]

I would not bring up negatives. That just makes people say I don't want that. Tell them that in the event that there is any problem with their cookware or any PC tools we stand behind them and replacement is easy. Point out the use and care card and tell them that if they follow the suggestions on the card that comes with their products they will be happy.

If someone asks a specific question or brings up a complaint answer it in a positive manner and tell them that after the show you will discuss how you can help them.

I WOULD tell them to look over their product as soon as they get it and use them within 30 days so that if there is a problem, PC will provide postage to get it replaced.

Yeah- I wasn't going to give out the negatives of it, but I wanted to be fully aware of issues, or I guess I was hoping that you guys would say, this is what is so great about the cookware. While the older ones did this, the new ones are such an improvement and are loved by everyone, etc, etc... I sometimes like to debunkify the old rumors and use new information to make things look like there is such an improvement. Especially since this girl already has a slightly negative impression of the older ones.

 

[BethCooks4U]

Yeah- I wasn't going to give out the negatives of it, but I wanted to be fully aware of issues, or I guess I was hoping that you guys would say, this is what is so great about the cookware. While the older ones did this, the new ones are such an improvement and are loved by everyone, etc, etc... I sometimes like to debunkify the old rumors and use new information to make things look like there is such an improvement. Especially since this girl already has a slightly negative impression of the older ones.

I know what you mean! The more we know about something the better! I have found though that when I talk about what has been improved it comes off as more negative than I think so I have learned not to use that route. Some people can pull that off but not me. I don't avoid answering the statements though and I'm not saying that anyone should. I just don't bring it up and I spend as little time on it as I can.

That being said, if I know someone has a negative impression of something I would probably focus on the positives (without using the word improvements) of the new product in that line.

If I had negative feelings about a lot of our products I would not be able to be a consultant for the company. I must speak from my heart. If I don't personally like a product I don't talk about it but if someone asks I give an answer like: "It's not my personal favorite but I know a lot of people who absolutely love it." and give an example of what they say. or I turn it onto the other guests. "Who has this product? What do you love about it?" If they ask what I don't like about something I tell them but then I tell them what I do like about it too. I also say that everyone's needs and preferences are different and if this is what they think will work for them they should get it and if they see something they need more they should get that.

Some things that I didn't like I have learned to love after using it for a while.

 

[rennea]

I know you are "supposed" to cool any metal pan before washing it but I am not sure why. I serve dinner out of the pan, eat, and then wash it after we eat. That way it has cooled enough to not harm the pan...

I've always been told you don't wash a hot pan so it won't warp. I was told putting a hot pan in cooler water can do that. I don't know if that applies to our pans or not.

 

[AJPratt]

The handles are great.

I just got the roasting pan replaced for a customer because the handles came loose, but to be honest, they use it EVERY day. The bottom of it is also white in some spots, but that's all I have seen.

 

[dwyerkim]

I've always been told you don't wash a hot pan so it won't warp. I was told putting a hot pan in cooler water can do that. I don't know if that applies to our pans or not.

Not sure how the exec. cookware holds up to the hot/cold treatment, but I am now careful to let my pans (non PC since I only have the small saute pan so far) and stones cool to be comfortably touch-able before washing. I actually cracked a cast iron griddle I think b/c I went from the stove to cold water in an attempt to try to cool it quickly. I do tell guests at shows with all cookware/stoneware/baking tools, let them cool before putting them in water, it is just smart to not stress your materials even if they can technically handle it.