Has anyone else experienced issues with the Large Stone breaking in the oven?

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Discussion Overview

The thread discusses experiences related to the breaking of the Large Stone in the oven, with participants sharing personal accounts of incidents involving this product. Many express frustration and concern over the frequency of these occurrences, while others report no issues at all.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, mentions feeling bad after a customer reported their stone broke in the oven.
  • Another participant shares that one customer experienced three breakages, leading them to switch to a different product.
  • Several users mention having sold many stones without issues, contrasting with those who have experienced breakages.
  • One participant recounts their stone breaking during a demonstration, using it as an opportunity to discuss warranty processes.
  • Another participant notes that their best friend’s stone broke on the first use.
  • Some participants discuss potential factors contributing to breakages, such as placement in the oven and the design of the stone with handles.
  • One participant expresses concern about the burden of return shipping costs for heavy items that have issues.
  • Another participant shares a theory from their husband, suggesting that the addition of handles may have compromised the stone's durability.
  • Several participants express a sense of community and shared experiences regarding the product's reliability.

Areas of Agreement / Disagreement

Views differ significantly, with some participants reporting multiple breakages while others have had no problems at all. No clear consensus emerges regarding the reasons for the breakages or the overall reliability of the product.

Contextual Notes

Participants share personal experiences and observations, often reflecting on their interactions with customers and the challenges faced in addressing product issues.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants who have encountered similar issues with the Large Stone or are considering its sale and usage.

Geeeeez, really?!?!?! I have one of these stones still in the box... I haven't used it yet. Maybe I should go ahead and order one of the flat round stones now before it's too late & give away the one with handles as a door prize or something... Do people have these same issues with the flat round stone?
 
Hello,

I am having a problem with the large pizza stone with handles. I ordered it from my show back in November before I became a consultant as a part of the pizza party gift set. I gave it as a Christmas present and the stone had arrived cracked. I called HO and they sent a replacement.

Now the replacement was in the oven cooking at 375 and it exploded while my friend was cooking dinner. This is a really good friend/customer of mine, who is hosting a big show for me in 2 weeks. What am I supposed to tell her? She LOVES all the other stones and pretty much every PC product but how do I handle this situation? This is her second one already! I don't think she will want another one... what happens now?

I thought they fixed this problem... I am a new consultant and do not know what I am supposed to say b/c I believe that our products are awesome but not if they are exploding in ovens. Then it makes me anxious that if this one has a problem maybe others do too and I just haven't discovered it. I am very nervous b/c I do not want to tell people not to buy it but I am really scared of getting yelled at and being embarrassed by future hosts soooo HELP!!!!
 
bumping ....
 
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