Getting a Customer to Call You Back.....

[esavvymom]

I hate the phone. Period. But I had to share something one of MY past hosts did to me.....she got ME to call her back. She called me last week and left a vague message. "Hi Bobbi...this is Karen. I had a question for you. Just call me when you get a chance at....". It took me a few days because i was out of town, but I just called her.Her questions: (1) a referral for a friend who loves PC and is in the area I know live in....so a potential host hopefully, and (2) she was telling me she now sells Mary Kay and was offering me a facial (which I knew meant have a show). HAHA. She is good!! Normally, had I known she was selling something, I would avoid that sortof question because I rarely host shows (even worse now since I moved and know no one). But her leaving that vague message made me call her....partly because she was a past host/customer, but I think it would work pretty well for quite a few!Just thought I would share....for those wondering what to say. I have heard Tammy Stanley say similar things too.

 

[DebPC]

Extremely good point. Up until about 5 years ago- when I got on the phone for business I made money. Not anymore- because I can't get people to pick up the phone or call me back when I cold call. A couple years ago when the big "Get Your No's" philosophy came out- I didn't go for it because how can you get no's when no one will talk live with you. Customer ID and voicemail have made the phone challenging for cold calling. Next week I'm doing our state fair. I always get a ton of leads- but it's hard to get them to call me back. I'm going to try the vague message and see if it works.

Anyone else have any other ideas???

 

[pchockeymom]

I've heard this as well and do use it, helps me be less tongue tied. I've also heard, "Hi Suzie, this is Ruth w/PC. Sorry I missed you. I have a quick question about your xxx product. Could you give me a ring back? Thanks!" The product could be dcb, or knife, or something in relation to what the next host special is, like a compliment product. Recently, I made calls to everyone that has ever bought a dcb from me and shared the corn on the cob recipe with them. It was great customer service and everyone I was able to reach loved the call. I didn't ask for them to host, I did it to simply give them customer service. At the time I was feeling like people needed to know that I'm not always calling to get them to do something-buy, host, etc. And, it helped me get on the phone!

 

[DebPC]

Good idea! If it's a quick tip- voicemail would work nicely!

 

[Maggievl]

I often will leave a message like "Hi Sue, it's Maggie. I've got something to tell you (sound excited), call me back." Or I don't leave a message at all. If they are screening calls they may not call back. But an unknown local number... that piques curiosity!