Frustrated With the Whole Declined Credit Card Thing...

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Discussion Overview

This thread discusses the challenges faced by participants regarding declined credit card transactions during Pampered Chef shows and the subsequent impact on host benefits and order management. Participants share their personal experiences and frustrations related to handling these situations.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, experienced a declined credit card due to insufficient funds and had to adjust the order to keep the host's benefits intact.
  • Another participant mentions the desire for a system that allows running credit cards before submitting orders to avoid declines.
  • Several users express frustration over the processing fees associated with declined cards and the lack of options in the current system.
  • One participant shares their experience of having to buy an item themselves to maintain the host's benefits, highlighting the emotional aspect of customer service.
  • Another participant notes the inconsistency in handling order changes and how it affects host benefits, questioning the fairness of the situation.
  • Some participants discuss the communication challenges with guests regarding order changes and the impact on the host's benefits.
  • One participant recounts a past experience where they successfully negotiated with home office to maintain a host's level despite an order cancellation.

Areas of Agreement / Disagreement

Views differ on the handling of declined credit cards and the impact on host benefits, with no clear consensus emerging on the best approach to manage these situations.

Contextual Notes

Participants share personal anecdotes and frustrations related to declined transactions, focusing on the implications for hosts and the overall experience of managing orders.

Who May Find This Useful

This discussion may be useful for Pampered Chef consultants who encounter similar issues with declined credit cards and are looking for shared experiences and insights from peers.

S
Symara
Gold Member
Messages
320
So, I had a declined credit card, re-entered the info, still declined, called the customer, she decides to lower her order (apparently it's a debit card and she didn't have enough money in her account) and this put my host under 400. I had to resolve this, by buying an item under that order (only 22 but still) so the show wouldn't be put on hold again until I figured out what to do with the host.

I understand this, but it would be nice if we could run the cards before the show is submitted to see what will be declined, get it situated before it is submitted and just have the funds put on hold in the account, and then after it's submitted the funds are actually withdrawn.
 
If so - we would probably have to pay the processing fees....I'd much rather deal with a small number of declined cards than have to pay fees myself.
 
  • Thread starter
  • #3
too bad there isn't anything to do that in P3 though and it's just putting it on hold though, not going through the process until home office gets it... I wonder why they would put the fees on us if it's still going once....

Just brainstorming on stuff that will probably never happen.

It was just frustrating that my host almost had to give up some of her order and delay the show until that was done.
 
Symara said:
too bad there isn't anything to do that in P3 though and it's just putting it on hold though, not going through the process until home office gets it... I wonder why they would put the fees on us if it's still going once....

Just brainstorming on stuff that will probably never happen.

It was just frustrating that my host almost had to give up some of her order and delay the show until that was done.
Click to expand...

It is frustrating, and some people are very inconsiderate. You did a great job placing an order to keep your host happy and at the same level in her benefits. I would have done the same thing. I would let her know because you want her to know you are doing your best to provide the best customer service possible.
It will make her guest sound like a cheapskate but that's her problem. If the guest were to have a problem that the host found out, that would be the perfect opportunity for you to explain the consequences of her actions and what it could have done to the entire show as well as your hosts benefits if you hadn't stepped up and helped out.
Keep up the good work! Hopefully your next show will be a huge one and take away the disappointment from this one. I always get declined cards from a certain bank here in town and it's not because they don't have the funds, so that is really annoying. It just has to be entered manually for some reason.

Debbie :D
 
I thought they weren't allowed to change their order after it was placed???
 
  • Thread starter
  • #6
I know it was because she didn't have the funds, she had to check her balance when I asked her if she still wanted the order on the same car....

I talked to my host before and after I call HO, I wanted to give her the heads up on what was going on and not just drop the bomb on her. She was very appreciative. At first she was confused as to why she was giving me one of the "guests" items... but when I explained to her that I actually paid for it she was very apologetic, I said it wasn't her fault and not to worry about it. It's not like she can control every person that orders.
 
  • Thread starter
  • #7
wadesgirl said:
I thought they weren't allowed to change their order after it was placed???
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her card was declined for lack of funds, it was either change it or cancel it.
 
Symara said:
her card was declined for lack of funds, it was either change it or cancel it.
Click to expand...

Did you happen to tell the guest that by lowering her order it changed the hosts benefit amount and she placed her own order based on the sales that were given? I think that is so crappy, I understand why she had to lower the order, but people don't realize that their own actions do affect what everyone else is doing. I think that's great that you put in an order to keep her at her level, but some of us couldn't do that if that happened and then what do you do? Have the host buy something at full price I suppose so she can keep her benefits.
 
  • Thread starter
  • #9
chefsteph07 said:
Did you happen to tell the guest that by lowering her order it changed the hosts benefit amount and she placed her own order based on the sales that were given? I think that is so crappy, I understand why she had to lower the order, but people don't realize that their own actions do affect what everyone else is doing. I think that's great that you put in an order to keep her at her level, but some of us couldn't do that if that happened and then what do you do? Have the host buy something at full price I suppose so she can keep her benefits.
Click to expand...

I think I told the guest that, but now I can't remember. The problem is, when I called her there was music blaring in the background, I could barely hear her, and I had to keep repeating myself. All she kept saying was "I've been out of town and forgot all about that order". But if the funds weren't there, I couldn't keep it on hold for a week until the funds were there, (pay day here at my day job where she works also).

They pretty much said that it would have to be put on another order, personal order by the host doesn't increase the amount of sales the host benefits are based on, and I couldn't add an order, so it was placed on the original order that was being decreased, but paid that portion using my debit card.
 
Symara said:
..... personal order by the host doesn't increase the amount of sales the host benefits are based on, .....
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Sure it does - if it's placed as a guest order.
 
  • Thread starter
  • #11
pamperedlinda said:
Sure it does - if it's placed as a guest order.
Click to expand...

well, yeah.... ;)
 
Another option is to ask the guest if she really wants what she ordered and suggest she pay you cash on payday and you pay the difference with your debit card until then (or see if the host can cover it for her). Then have the host hold the item or give it to you until payment is received. Then if it isn't paid for in a reasonable time, return it to HO for a refund within 30 days.

I have never had to do a return that way but it would keep the host benefits intact, helping the host and the guest. As was said, she ordered with her benefits according to what her friends purchased.
 
I had an order cancel which put my host at a lower level, but I spoke w/HO and they agreed not to lower her level. I got less commission, but the host still got her products. This was a while ago, but it's always worth asking.
 
  • Thread starter
  • #14
pampchefrhondab said:
I had an order cancel which put my host at a lower level, but I spoke w/HO and they agreed not to lower her level. I got less commission, but the host still got her products. This was a while ago, but it's always worth asking.
Click to expand...

yeah i tried that, they wouldn't bite... because the show was on hold. IF it had shipped they were going to let her keep her level, as long as she didn't return any products she would be fine. They said if the host returned any of her free products they would not give her a refund.
 

Frequently Asked Questions

What should I do if my customer's credit card is declined?

If a customer's credit card is declined, first reach out to them to inform them of the issue. Encourage them to check their card details, such as the expiration date and billing address. If everything seems correct, suggest they contact their bank for further assistance. You can also offer alternative payment methods if available.

How can I prevent declined credit card transactions in the future?

To minimize declined transactions, ensure that you are using a reliable payment processing system. Regularly update your payment information and keep track of any changes in your customers' billing details. Additionally, remind customers to keep their payment information current and to monitor their accounts for any issues.

What are common reasons for a credit card decline?

Common reasons for credit card declines include insufficient funds, expired cards, incorrect billing information, or the card being flagged for suspicious activity. It's important to communicate these possibilities to your customers so they can resolve the issue promptly.

Can I still process an order if the credit card is declined?

No, you cannot process an order if the credit card is declined. However, you can inform the customer of the decline and encourage them to provide an alternative payment method or resolve the issue with their bank before attempting the transaction again.

What should I do if a customer is frustrated about their declined credit card?

If a customer is frustrated, listen to their concerns and empathize with their situation. Provide clear information about the reasons for the decline and guide them through the steps to resolve the issue. Offering support and understanding can help alleviate their frustration and maintain a positive relationship.

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