Frustrated and Confused: Show on Hold After Submission

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Discussion Overview

The thread discusses experiences related to shows being placed on hold after submission, with participants sharing their frustrations and confusion regarding the reasons behind these holds, particularly concerning declined credit cards and back-ordered items.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant expresses frustration about their show being on hold immediately after submission, unsure of the reason and concerned about back-ordered items affecting the show.
  • Another participant shares a similar experience, noting that sometimes it takes hours for declined credit card issues to appear.
  • One participant mentions successfully resubmitting declined credit card numbers for their shows, indicating uncertainty about the initial decline.
  • Another participant states that an item on back order should not cause a show to be on hold.
  • One participant recounts a specific incident where a show was held due to an expired credit card, highlighting the complications that can arise with outside orders.

Areas of Agreement / Disagreement

Views differ regarding the reasons for shows being placed on hold, with some participants attributing it to declined credit cards while others believe back-ordered items should not cause such holds. No clear consensus emerges on the issue.

Contextual Notes

Participants share personal experiences related to the timing of submissions and the challenges faced with credit card processing, reflecting a range of situations encountered in managing shows.

Who May Find This Useful

Consultants experiencing similar issues with show submissions and holds may find the shared experiences relevant to their own situations.

Intrepid_Chef
Intrepid_Chef
Silver Member
Messages
5,144
Grrrr! I finally got my show in under the wire (wanted to have it submitted on Aug. 1 if not earlier) and when I check shipment status, it's on hold. It looks like an automatic hold b/c it showed up moments after I sent it in.

I have no idea why and am not sure what time I'll be able to call HO because I'm working day shift tomorrow and I'm pretty sure they don't open until after I'm due at work.

Only thing I can see on CC is that the serrated peeler is on back order until 8/11. Please tell me that won't hold up her ENTIRE SHOW?? CC says there are no declined credit cards to resolve.
 
Di_Can_Cook said:
Grrrr! I finally got my show in under the wire (wanted to have it submitted on Aug. 1 if not earlier) and when I check shipment status, it's on hold. It looks like an automatic hold b/c it showed up moments after I sent it in.

I have no idea why and am not sure what time I'll be able to call HO because I'm working day shift tomorrow and I'm pretty sure they don't open until after I'm due at work.

Only thing I can see on CC is that the serrated peeler is on back order until 8/11. Please tell me that won't hold up her ENTIRE SHOW?? CC says there are no declined credit cards to resolve.
Click to expand...

Check back. Sometimes it takes a few hours for the declined card to show up.
 
  • Thread starter
  • #3
I checked .... HO opens at 8 a.m. my time ... so I should have time to call them on my way out the door!

One of my cc payments was given to me by phone and I destroyed the paper! I hope it's not that one!
 
I sent in 3 shows right at the end of the month...on one show (it was 1900.00 show) it said I had 2 declined CC...and on the other show...it said I had 1...I just re-submitted the same card #'s and they went through...so I'm not sure what was happening there....all 3 were good #'s....
 
Wow - a 1900 show! Holy smokes batman! That's awesome! Whats your secret for success?

It must have been the time for declined CC's because I had the same thing happen on Friday night when I submitted 4 shows.
 
An item on back order shouldn't cause a show to be on hold.
 
  • Thread starter
  • #7
OMG ... you're not going to believe this!

The issue was an expiration date of 7/2009 ... for an outside order through my PWS!

When she submitted the order, well in advance of the show, the card was valid, probably ditto when I tried to turn it in on 7/31 but then noticed the host had an unused half price item.

By the time I could confirm that she didn't want it, it was 8/1, thus the card was no longer valid.

I e-mailed the customer and will call her tonight.

I wish it didn't put the WHOLE SHOW on hold ... this is one of the orders being direct shipped to Pennsylvania!
 

Frequently Asked Questions

What does it mean when my show is on hold after submission?

When your show is on hold after submission, it typically means that there is an issue that needs to be resolved before the show can be processed. This could be due to missing information, payment issues, or other discrepancies that require attention.

How can I find out why my show is on hold?

You can find out why your show is on hold by checking your email for any notifications from Pampered Chef or by logging into your consultant account. There should be a message or alert indicating the reason for the hold.

What steps can I take to resolve the hold on my show?

To resolve the hold on your show, review the notification or alert for specific instructions. Common steps include providing missing information, correcting payment details, or contacting customer support for assistance.

Will my customers be notified if my show is on hold?

Generally, customers are not automatically notified if a show is on hold. However, as a consultant, it's a good practice to communicate with your customers about any delays or issues to keep them informed and maintain their trust.

How long does it take to resolve a show that is on hold?

The time it takes to resolve a show on hold can vary depending on the issue. Simple issues may be resolved within a few hours, while more complex problems could take several days. It's best to address any issues promptly to minimize delays.

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