Fixing Zero Balances in Pampered Partner for Accurate Order Transmission

[Happy Mom]

I am ready to transmit a show. Everything is entered, but for the last 2 guests' orders, their balances are zero for amount due. Their orders do show up in PP. I redid their orders, but the columns will not change. It is still off by about $100 so I know the show will not balance. There are no other errors; I triple checked all the orders.

Does anyone have any ideas how to correct this on the Pampered Partner? I need the order to reflect the amount due.



Thanks

 

[Ann F]

If they've paid by check, they don't have a balance due...That's just to show you who still owes...

 

[Admin Greg]

for reaching out for help! It sounds like you've already tried a few things to fix the issue, but here are a few more suggestions that may help:1. Check the payment method for those guests' orders. Sometimes, if a guest paid with a gift card or store credit, the balance may show as zero. Make sure the payment method is correct for those orders.2. Try refreshing the page or logging out and logging back in to Pampered Partner. Sometimes, this can help fix any glitches or errors.3. Double-check the product codes and quantities for those guests' orders. It's possible that there may be a mistake or typo that is causing the balance to show as zero.4. If none of these solutions work, it may be helpful to reach out to Pampered Chef's customer service for assistance. They may be able to troubleshoot the issue and help you get the orders to reflect the correct amount due.I hope one of these suggestions helps you fix the issue and get your show to balance correctly. Good luck!