pampered1224
Silver Member
- 3,784
E-mail sent to FedEX and HO:"Tracking numbers: 9563029832XXXXX and 9563029832XXXXXPlease note the two numbers above. Both packages were on a truck “out for delivery” as of the morning of 5/23/2012. What I found so upsetting is that when the driver “drove past”, those were the words of the rep who answered my call at 6 p.m. Wednesday evening, that driver determined that the packages could not be delivered. I do not under stand two things. 1) Why did the driver NOT get out of the truck and ring the bell? THERE WAS SOMEONE HOME, sitting not 10 feet from the front door, watching TV.
2) Why did the driver NOT get out of the truck and leave a Door tag? Why DID THE DRIVER DRIVE BY AND NOT GET OUT OF THE TRUCK??? AT ALL!!The note on the status screen even says that the packages could not be left because “customer not available or business closed”. How would that driver know that if they never got out of the truck?
I also have a very large front porch that is screened by lattice so any packages left IN THE PROPER PLACE if the driver does look and think, are not seen from the street or even the side walk. Also, why is it that a driver can make a determination about whether a package is dropped off when a signature is NOT required? I made that determination when I asked that the packages be delivered to my home for my host!!! They do NOT live here and do not know my neighborhood. This has not happened for over 5 years and that incident caused some major problems for me with my customers. This one will too. Especially since two were coming to pick their stuff up last night and luckily I got a hold of them before they did drive to my home.
This is unacceptable."Do drivers really think? AND when they do, why is it that they make the wrong decision? Do Drivers really think we do not think about where our packages are being shipped? Do they honestly think we are that stupid?
2) Why did the driver NOT get out of the truck and leave a Door tag? Why DID THE DRIVER DRIVE BY AND NOT GET OUT OF THE TRUCK??? AT ALL!!The note on the status screen even says that the packages could not be left because “customer not available or business closed”. How would that driver know that if they never got out of the truck?
I also have a very large front porch that is screened by lattice so any packages left IN THE PROPER PLACE if the driver does look and think, are not seen from the street or even the side walk. Also, why is it that a driver can make a determination about whether a package is dropped off when a signature is NOT required? I made that determination when I asked that the packages be delivered to my home for my host!!! They do NOT live here and do not know my neighborhood. This has not happened for over 5 years and that incident caused some major problems for me with my customers. This one will too. Especially since two were coming to pick their stuff up last night and luckily I got a hold of them before they did drive to my home.
This is unacceptable."Do drivers really think? AND when they do, why is it that they make the wrong decision? Do Drivers really think we do not think about where our packages are being shipped? Do they honestly think we are that stupid?