Experiencing Session Expiration on PWS Assistant?

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Discussion Overview

This thread discusses issues related to session expiration on the PWS Assistant, with participants sharing their experiences and frustrations regarding the frequency and impact of these timeouts.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Technical explanation

Main Points Raised

  • One participant reports experiencing session expiration every time they log into the PWS Assistant, expressing frustration about the lack of a long-lasting solution.
  • Another participant shares a similar experience, noting that they encounter the session expiration message when trying to navigate back to the Consultant's Corner.
  • One participant, identifying as a consultant, mentions that Tech Support indicated the session timeout is an intentional security feature, but they question the duration of the timeout.
  • Another participant expresses disbelief at the short duration of the timeout, describing it as "ridiculous."
  • One participant speculates that the issue may be related to their company's IT settings regarding cookies, suggesting that this might affect session persistence.
  • Another participant states they experience the same problem at home, indicating that the issue is not limited to work environments.
  • One participant mentions their habit of drafting articles in Word to avoid losing work due to session expiration.
  • Another participant notes their use of personal email accounts for customer communication, indicating a lack of suggestions for the issue at hand.

Areas of Agreement / Disagreement

Views differ among participants regarding the cause of the session expiration issues, with some attributing it to IT settings while others believe it is a broader problem with the PWS Assistant. No clear consensus emerges on a solution.

Contextual Notes

Participants share personal experiences with the PWS Assistant, highlighting the impact of session expiration on their workflow and productivity.

Who May Find This Useful

Consultants experiencing similar issues with the PWS Assistant may find the shared experiences and insights relevant to their own situations.

NooraK
NooraK
Gold Member
Messages
5,854
Anyone else having issues with this? EVERY single time I log into my PWS Assistant, I'll get a few pages in, and I'll get this message. I thought I remembered seeing somewhere to go back to CC and refresh the page, but even that doesn't seem to have long lasting effects anymore.

I'm at work, so calling Tech Support isn't something I can do right now. I was curious if anyone else is experiencing this.
 
NooraK said:
Anyone else having issues with this? EVERY single time I log into my PWS Assistant, I'll get a few pages in, and I'll get this message. I thought I remembered seeing somewhere to go back to CC and refresh the page, but even that doesn't seem to have long lasting effects anymore.

I'm at work, so calling Tech Support isn't something I can do right now. I was curious if anyone else is experiencing this.
Click to expand...

When I go to my PWS to add a show or anything else, when I try to go back to CC it won't let me, I get that message :grumpy:
Also If I go to Merrill & try to get back to CC it doesn't give me the option....
 
Same problem. I asked Tech Support at Leadership about and they said it is an intentional time out feature - security issue so others can't get into your site :yuck: I told him most of us are the only user since we are home and could they consider changing it but he didn't know if that would happen. Maybe we could all do continuous complaining and see if that changes things :)
 
  • Thread starter
  • #4
cochef said:
I asked Tech Support at Leadership about and they said it is an intentional time out feature - security issue so others can't get into your site :yuck:
Click to expand...

See, I could understand that, but 5 seconds is a bit ridiculous.
 
NooraK said:
See, I could understand that, but 5 seconds is a bit ridiculous.
Click to expand...

5 seconds is CRAZY!!!
 
Since you said you are at work & trying to sign in, I'm going to assume that it has something to do with your company's IT department. Cookies bog down the computers & make them run slower, they probably have the cookies set to not remember stuff. So each time you venture off the main Consultant's Corner web page, the PC software kicks in & asks you to re-identify yourself. Your company's IT division would probably have to change the cookie settings for your computer to delete them each night when you log off the system vs. not saving cookies AT ALL in order to correct you encountering this problem at work. ;)
 
  • Thread starter
  • #7
Sheila, I wish that was the case, but I'm getting the same problem at home. I just can't call Tech Support because I'm supposed to be working :D And the cookies on other sites (like here on CS) work fine and remember things even at work. It's just that darn PWS assistant. And if it was just keying in my ID and password again, it wouldn't be as big of a deal. But it just says "session expired" and I have to go ALL the way back to CC and star ALL over again. I've gotten into a habit of writing my news articles out in word, and copying & pasting, just in case it decides to "expire" before I save.
 
I've never used Pampered Chef to send e-mails to my customers. I used my personal account & then switched over to iContact. So sorry, no suggestions for you. If it's happening at home and at work, maybe you could e-mail HO and let them know? Of course, for me ... inquiries like that go unanswered or it takes 3-6 months for them to respond (((insert eye roll here)))
 
NooraK said:
Sheila, I wish that was the case, but I'm getting the same problem at home. I just can't call Tech Support because I'm supposed to be working :D And the cookies on other sites (like here on CS) work fine and remember things even at work. It's just that darn PWS assistant. And if it was just keying in my ID and password again, it wouldn't be as big of a deal. But it just says "session expired" and I have to go ALL the way back to CC and star ALL over again. I've gotten into a habit of writing my news articles out in word, and copying & pasting, just in case it decides to "expire" before I save.
Click to expand...

That stinks!! They have to do something about that...
 

Frequently Asked Questions

What causes session expiration on the PWS Assistant?

Session expiration on the PWS Assistant typically occurs due to inactivity or if the user has been logged in for an extended period. The system automatically logs users out to protect their account and ensure security.

How can I prevent session expiration while using the PWS Assistant?

To prevent session expiration, try to remain active within the PWS Assistant by regularly clicking or navigating through the interface. Additionally, you can log in again if you anticipate being inactive for a while.

What should I do if I experience session expiration?

If you experience session expiration, simply log back into the PWS Assistant using your credentials. Make sure to save any unsaved work before logging out to avoid losing data.

Is there a way to extend my session duration on the PWS Assistant?

Currently, there is no option to manually extend the session duration on the PWS Assistant. The session timeout settings are predetermined for security reasons, and users must log in again after expiration.

Who can I contact for further assistance with session expiration issues?

If you continue to experience issues with session expiration, you can contact Pampered Chef's customer support for assistance. They can provide guidance and help troubleshoot any persistent problems you may be facing.

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