Ever Had a Product Break During a Demonstration?

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Discussion Overview

This thread centers around experiences shared by participants regarding products breaking during demonstrations. Participants recount various incidents involving broken items, the reactions of guests, and the process of seeking replacements from the company.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shared an experience of breaking a Simple Additions Medium square and inquired about the possibility of replacement.
  • Another participant recounted breaking an egg slicer during a show but received support from knowledgeable guests who encouraged her to send it back.
  • A participant mentioned breaking a microplane at a show but managed to use it discreetly and received a replacement from the company afterward.
  • One consultant described dropping the lid of a DCB, which shattered, and noted that the company replaced it along with the entire DCB.
  • Another participant shared a story about a Large Bar Pan that cracked when dropped, and expressed gratitude for the company's replacement policy.
  • A participant discussed a prep bowl that broke at a show, and although they only requested one replacement, they received an entire set instead.
  • One participant expressed uncertainty about getting a replacement after throwing away the broken item at the host's house.
  • Several participants suggested contacting the company for replacements, even if items were out of guarantee.
  • Some participants shared concerns about personal injuries, such as a broken finger, and the potential for damaging a host's property during demonstrations.
  • One participant noted a stone breaking in the oven during a show, which caused embarrassment but was handled without incident.

Areas of Agreement / Disagreement

Views differ regarding the likelihood of receiving replacements for broken items, especially if they are out of guarantee. Some participants express confidence in the company's willingness to replace products, while others are uncertain about the process.

Contextual Notes

Participants shared personal anecdotes related to product breakage during demonstrations, highlighting the varied experiences and responses from both guests and the company.

Who May Find This Useful

Consultants who have experienced product breakage during demonstrations or those curious about the replacement process may find this discussion relevant.

M
mpkegley
Messages
844
Saturday, I fell outside a hosts home and broke one of my Simple Additions Medium squares (cranberry accented one) and not to mention the fact that I think I broke my pinky finger (which is making it very hard to type)! Another consultant friend told me that I could call HO and they might replace it? Is that true? The only thing is that it might be out of guarantee. I think I got it when they first came out and it has a 1 yr guarantee. I hadn't even thought of this.
 
I broke my egg slicer the first time I tried to use it at a show... Lucky for me the guests were all PC pros and they were like send it back don't worry... finish up the recipe let's eat.... sorry to hear about that. Good luck getting it replaced.
 
I broke my microplane at a show. I didn't tell anyone that it was broken though and used it the best I could. The host tried it after me and thought she broke it. Simply called HO the next day and they sent a new one right to me. Easy enough.

When in doubt, ALWAYS call HO.
 
Last month I dropped the LID to my DCB and it shattered all over the lady's driveway! I was devastasted! They replaced it and gave me a whole new DCB!
 
A few months after I started a host was helping me get things out of the car and into the house. She obviously didn't expect the stoneware tote to be as heavy as it was, and it hit the ground. One corner of my (nicely seasoned) Large Bar Pan cracked off. Luckily, I was doing something on a pre-baked crust, so I didn't actually need the stone for the demo. I cut the corner off the crust (so nobody would eat any tiny bits of stone). Then when I got home, I had a good cry about it. HO was really great about replacing it. Tell them that you use it for demos, too, and they'll probably send out a replacement before they get back the original.

Of course, I've been using the replacement since then - 5 years. It's SUPER seasoned and I don't know what I'd do if it broke. (I've had people ask me about my metal pan, because it's so dark from seasoning.)
 
A prep bowl got broken in the sink at one of my shows.

HO had me send the lid back, and they sent another set of 6, which I hadn't asked for. I had asked them to replace just the one that broke. I knew they divided up sets becaues the new kit only comes with one or two, not six.
 
  • Thread starter
  • #7
The only problem is I threw it away at the host's house. I didn't even think about getting it replaced, so I just threw it away. I wonder if they will still replace it?
 
Just put in an adjustment, if it's still under guarantee. If they ask for parts, tell them they were thrown away.

I certainly didn't keep any of the shards from the broken prep bowl!
 
  • Thread starter
  • #9
kspry said:
Just put in an adjustment, if it's still under guarantee. If they ask for parts, tell them they were thrown away.

I certainly didn't keep any of the shards from the broken prep bowl!
Click to expand...

I'm not sure when I got it, but it is probably out of guarantee. I think I will call anyway, you never know! I was so bummed when it broke because I take those to every show because I love them.
 
How's the finger feeling? :confused: I hope that is not broken too! Are you going to the doc?
Not to stray off topic, but I have a consultant friend who dropped something (a stone I think) at a host's home and broke 2 of the tiles on her brand new tiled kitchen floor! :eek: (They were showing off the new kitchen)
 
  • Thread starter
  • #11
missyciccolella said:
How's the finger feeling? :confused: I hope that is not broken too! Are you going to the doc?
Not to stray off topic, but I have a consultant friend who dropped something (a stone I think) at a host's home and broke 2 of the tiles on her brand new tiled kitchen floor! :eek: (They were showing off the new kitchen)
Click to expand...

Well, my finger is very purple and swelled. I am pretty sure that I will lose the finger nail. Actually, I think it would feel better if I did lose the nail, so it would not have so much pressure. I am not planning on going to the doc because I don't think there is much they can do about it, since it is the top part of my finger.

I would die if I broke someone's tile floor!!! I am glad I was outside when I fell down and nobody saw me (or at least I don't think anyone saw me).
 
Hope the fingers feels better soon! You could always go the "tough guy" approach and poke a hole in your nail to relieve pressure...my husband is in the Army so I hear all kind of stories! Actually I DON'T recommend this method! LOL
 
missyciccolella said:
How's the finger feeling? :confused: I hope that is not broken too! Are you going to the doc?
Not to stray off topic, but I have a consultant friend who dropped something (a stone I think) at a host's home and broke 2 of the tiles on her brand new tiled kitchen floor! :eek: (They were showing off the new kitchen)
Click to expand...
That's why PC keeps insurance for us!
 
I was at a show and my stone was in the oven with food on it. I heard this pop sound and opened up the oven and my stone had broke in half.
 
Nicki,
My brand new Large Round Stone with Handles did that at a show, in middle of my stoneware talk, I hear a loud POP and I knew right away what it was, and I went and checked and yep, it was broke right down the middle.

I also had a person there, who said before I could, well that's why they tell you to use your products within 30 days, so if that happens, they pay to get it back, lol.

I also told them with stones, that if they're going to break usually will be within first 5 uses, not sure where I heard that, but that's what maybe my director told us that. So I tell that at my shows.

I was embarrassed when it broke and just thankful it didn't make a mess in her oven, but we had to put on metal pan to get ring out of oven without ruining it.

Lisa
 

Frequently Asked Questions

Ever Had a Product Break During a Demonstration?

Yes, it can happen. Products are designed for durability, but accidents can occur. If a product breaks during a demonstration, it's important to remain calm and handle the situation professionally.

What should I do if a product breaks during my demonstration?

If a product breaks, acknowledge it and reassure your guests. You can explain the warranty and replacement policies of Pampered Chef, and demonstrate how to use the product correctly if applicable.

Will my guests be turned off if a product breaks?

Not necessarily. Many guests understand that accidents happen. How you handle the situation can actually enhance your credibility. Showing confidence and professionalism can leave a positive impression.

Can I replace a broken product during a demonstration?

While you may not be able to replace the product on the spot, you can discuss the replacement process. Pampered Chef has a warranty policy that covers many products, and you can guide your guests on how to initiate a replacement.

How can I prevent products from breaking during demonstrations?

To minimize the risk of breakage, ensure that you are using the products as intended and follow all safety guidelines. Practice your demonstrations beforehand to become familiar with the products and their limitations.

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