Egg Slicer Malfunction: Is This Normal?

[Muppetgal]

I used my egg slicer today to cut up two mushrooms.

Now the wires on the left hand side (the first three) are slack!! Is this normal? Is there a way to fix it, or should I ask for a replacement?

 

[pamperedbecky]

Will it still cut things? I mainly use mine on strawberries and that's never happened to me. I've never tried a mushroom though. If it's still under warranty, just call customer service and I imagine they'd replace it or send you a replacement part for the wire insert. If it's beyond its warranty, a customer can just purchase a replacement part. It's very easy!

 

[Muppetgal]

I only got my kit on Tuesday, so this was the very FIRST time I'd ever used it!!

 

[ShanaSmith]

Mine is like that, as long as it still cuts I wouldn't worry too much about it. Mine has been like that for about a year.You can always replace it later if you need to.

 

[Staci]

Hi there! I'm sorry to hear that the wires on your egg slicer are slack. This is not normal and I would recommend reaching out to our customer service team for assistance. They will be able to help you troubleshoot the issue and determine if a replacement is necessary. Thank you for bringing this to our attention and we apologize for any inconvenience this may have caused. Happy cooking!