Efficient Shipping and Tracking Methods: Improve Host Satisfaction

[krzymomof4]

Has anyone else been having this problem...I find it a courtesy to my hosts to keep track of their shipment status so that they will know when to expect delivery. Here is my problem. I am not getting provided with the number until 1 day before delivery. I had one host really hot at me because of this because they wanted to ask off from work for the day it was to be delivered so that hundereds of dollars worth of product was not sitting on their front porch for hours. I only got the tracking number the day before delivery. I have tried to follow up call to make sure everything came in okay and they had no problem getting the order together, but they are so mad they are not returning my calls.
Can anyone explain this to me so that I can provide better service to my hosts without looking foolish.
Thanks

 

[dianevill]

It may be just the turnaround timeI don't know what the UPS shipping time is from Illinois to Indiana, but from Illinois to Wisconsin it takes 1 day, so often I get the boxes the same day it shows up on the website. I usually have the boxes shipped to me and then take them to the host's house, especially if she's worried about them sitting out on her porch.

Diane

 

[jenniferlynne]

Hey Krzymomof4!

My order that I placed on Sept 30th FINALLY shipped on Oct 7th. I think on Saturday I checked it again and the delivery date was there for today, Tuesday. I've never had it take more than a day to show the delivery date. Must just be you Ha! Just kidding. I can say that since I know you

 

[krzymomof4]

I usually have the items shipped to the host. I do very few local shows. The average distance of my shows one way is somewhere between 30-130 miles one way.