I just did a small catalog show for January and my Mom got the Professional 4qt casserole. When it arrived (I had the show shipped to me so I could sort it for her) the casserole was warped -more oval than round and the cover didn't fit. I did an adjustment but the only thing I could check that seemed to fit was "damaged".
I got an e-mail saying no return required, and that they will be sending a new one right out. I would think that on the more expensive pieces PC would want them back, and while it may be quite rare, should they have an adjustment for what seems to be a manufacturer defect?
I would think PC loses a lot of money by having these products discarded.
I got an e-mail saying no return required, and that they will be sending a new one right out. I would think that on the more expensive pieces PC would want them back, and while it may be quite rare, should they have an adjustment for what seems to be a manufacturer defect?
I would think PC loses a lot of money by having these products discarded.