Does Anyone Have An Extra Chef Knife Case?

[chefkeri]

Hi all~

One of my newest customers (hopefully to stay...) placed her case too close to the BBQ... She doesn't have the receipt and I don't know how to get her a new one on warrantee? I was wondering if anyone had an extra case ~ or a case laying around that they would like to part w/ for less than the replacement cost of $12 (i think)...
Thanks! I really would love to grab this lady as a long term customer. I already have her sister...

HAPPY NEW YEAR!

 

[chefann]

I think even the non-forged knives have a lifetime warranty. So she should be able to get a case for it. If not, did she order it through you? Because you can print a copy of the receipt from PP.

 

[Jennie4PC]

if she didnt order it though you if she remebers the consultant or een the guests name then you can call ho they are usually really good to work with people

 

[cmdtrgd]

I don't think the cases have a lifetime warranty.

 

[chefann]

I don't think the cases have a lifetime warranty.

But it doesn't say that in the catalog, so the customer would be completely justified in thinking that it does.

 

[chefkeri]

Thanks for the advice ladies. I have tried HO 3 times w/ different operators & different reasons for the customer to get a new one.... I am just not having any luck?!? I guess I could find someone who ordered the knife and use their receipt.... but I really feel uncomfortable about doing that kind of thing???I even gave them the "then" consultants name and I can't get them to help me?!?Kate... is that you CAT??????? I'd love to see the "big picture".

 

[cmdtrgd]

Not my cat - just a great picture from a funny website www.stuffonmycat.com

 

[noellewilliams]

Knife caseI had a customer that had the case break and we had to send back the knife and case together - if you just email the solution center they should tell you what to do - does she still have what is left of the burnt case? I think the case had a lifetime warranty too. (why i dont know when it is on the replacement parts) If you still dont get satisfaction, pay to replace it yourself and write it off - to keep the customer!

Noelle Williams
Sales Director
Alabama

 

[chefkeri]

LOVE the cat site. Have to send that to my sister. Thanks for sharing!!Noelle, great ideas. I will do that... wish me luck I agree - keep the customer! worth it in the long run.thanks so much for helping...

 

[PampMomof3]

Please let us know what happens. It's so nice to have this board so we have the upcoming answers for our customers!

 

[gilliandanielle]

You aren't posting on every thread just to get your star, ARE YOU KRISTI??????

LMAO!! I know a cheater when I see one! (Takes one to know one sadly )

 

[chefkeri]

Yah! They Gave It To Me!I took your advice and emailed. I HATE emailing, because I can't stand to wait. I am not a patient person (for the most part).

But, here, my patience paid off. They said that they couldn't find any of the information that I provided, however they would grant me this one "freebee" as good will.

I am so excited. I can't wait to tell my customer. I hope she will keep her word and become a new (consistant) customer.

THANK YOU LADIES SOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO MUCH! I really don't know what I'd do w/o you all and this site.