PampChefJoy
Gold Member
- 1,814
This is sort of a general question and sort of not, because I am referring to people I deal with in my newsletter business BUT it's not directed at any one person here, (so please don't think this is directed at you). I've just noticed lately, with alot of email correspondence, that people seem to be more demanding, more quick to jump-the-gun... people don't ask NICELY anymore...
Is this because we as a society have gotten desensitized to email correspondence and think we can dump our manners the minute we sit behind an impersonal computer? Can I do something to change this, or head it off? Sometimes I feel like I'm in the firing line, and I wonder, because we're in this economy, are we to feel abused because we all need the business so we need to suck it up and accept it from our customers? I realize many people are under alot of stress, but sometimes I read these emails and I'm feel like I'm on the receiving end of a bad day....
Do you find with your customers that they're getting alot more demanding and snippy, especially via email?
Is this because we as a society have gotten desensitized to email correspondence and think we can dump our manners the minute we sit behind an impersonal computer? Can I do something to change this, or head it off? Sometimes I feel like I'm in the firing line, and I wonder, because we're in this economy, are we to feel abused because we all need the business so we need to suck it up and accept it from our customers? I realize many people are under alot of stress, but sometimes I read these emails and I'm feel like I'm on the receiving end of a bad day....
Do you find with your customers that they're getting alot more demanding and snippy, especially via email?