Do Returns Impact Incentives and Commissions?

[britishchef]

I have a customer who may return her entire show (she was the only person to order). I received an incentive product based on that... will my commission be adjusted, and will I have to return the product?

Thanks

 

[chefkristin]

I have a customer who may return her entire show (she was the only person to order). I received an incentive product based on that... will my commission be adjusted, and will I have to return the product?

Thanks

Why did she order in the first place? Is there a problem with her order?

 

[britishchef]

I don't know, and not that I know of.. she just changed her mind, and it's within 30 days, so she's entitled to I think. I just wanted to know if I should be prepared to give something back when she sends it in.

 

[chefkristin]

I really don't think they would ask for what you earned back. But I am not sure. Sorry.

 

[britishchef]

That's ok. I just thought maybe someone else had had something like this happen before.

 

[nikkijo]

i have not had this happen so i'm not sure. i know that some other ds companies to adjust the next comission if it was paid out.

i would talk to her and find out why she wants to return everything. if it's the whole show order pc may look into it, it could raise a red flag.

 

[chefann]

I had a customer place a decent-sized individual order (Family Skillet and lid) and then return it. I got to keep the sales for career sales, but the commission was withheld from my next check.

 

[Chef susan]

I thought I read where we are not docked commission---

 

[gilliandanielle]

I don't think we are docked commission on regular returns, but individual returns and whole shows affect commission...

I doubt they would want an earned incentive back, but be prepared to lose the commission.

 

[chefann]

I don't think we are docked commission on regular returns, but individual returns and whole shows affect commission...

If an entire order - show or individual - is returned, the commission is taken back.

 

[susan g]

I had this happen only the woman cancelled before her order was even shipped From what I understood from Home Office, if it had been delivered to her it would have counted towards my incentive. Also, to save your comission, maybe you could return all but 1 item? You could pay for it and keep it for yourself. There is a difference between returning a whole show or just some items. In case anybody is wondering, the person I was dealing with was truly crazy, called me late at night screaming about how my director asked to be removed from a mailing list the customer sent out and so now she didn't want my director to make any money on the overrides, etc. I finally just told her to cancel her order because I do PC for fun, and she wasn't any fun and that I didn't want to talk with her anymore, then I hung up. The craziest part was it was a $200 order, which I turned in as a show as a favor to her, so my director's override was only about $6. I'm sure that wasn't really the reason. Glad to say I have only had this happen once!