Delayed Product Distribution: Dealing with a Forgetful Host

Click For Summary

Discussion Overview

The thread discusses experiences and strategies related to dealing with a host who has delayed distributing products to guests after a show. Participants share their personal experiences and suggest various approaches to handle the situation.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, describes a situation where a host delayed distributing products for over a month, expressing concern about being associated with the delay.
  • Another participant suggests calling the host to offer assistance in distributing the items, considering she may be busy after returning from vacation.
  • One user shares their experience of calling guests directly to inform them that their products were available at the host's house, which prompted the guests to collect their items.
  • Several participants mention the idea of making "Out of the Box" calls to check in with both the host and guests to ensure everyone is satisfied and aware of the product availability.
  • One participant raises a concern about the 30-day return policy, noting that delays in distribution could affect customers' ability to return items if needed.
  • Another participant expresses relief in knowing they are not alone in facing such situations and appreciates the shared suggestions.

Areas of Agreement / Disagreement

Views differ on the best approach to handle the situation, with some participants advocating for direct communication with the host and others suggesting a more supportive approach. No clear consensus emerges on a single best method.

Contextual Notes

Participants share personal experiences with hosts who have delayed product distribution, highlighting the challenges faced in maintaining customer satisfaction and the importance of communication.

Who May Find This Useful

Consultants who encounter similar situations with hosts and are seeking insights on how to manage product distribution delays may find this discussion helpful.

clshirk
clshirk
Messages
296
I did a show over a month ago here in NC while I was still living in WV. I spoke with the host when products came in and she confirmed everything had arrived, along with the Fed Ex tracking info. Well, she has still not given out the stuff. She took over a week to close her show because she wouldn't get back to me on the final orders for her show and then the stuff arrived in less than a week after she finally closed it. Then she's had it in her house for probably 3 weeks. She was on vacation for about a week and a half of that. Everyone trusts that she'll give it out and she's not keeping it for herself (she's a manager where my mom works), and they all know she has it and that it's not my fault, but at what point is it out of my hands? My mom doesn't want me to say anything to her. Would you just let it be, or would you call? I mean, she knows I know she has it and she's just a very forgetful person. I feel it would sound mean if I call and push her on it. But I don't want to be associated with products taking over a month to be delivered.
 
How about calling her and asking if you could assist her in distributing the items since she might be very busy catching up after being on vacation? Or is she not close to where you live? Or could she bring all the items in where to you Mom? Sounds like she hasn't even opened the boxes or did and didn't want to sort out everything. Maybe offer to help her get the items bagged.
 
I would call her and act dumb.

"I was just calling to make sure everyone got their products and that they are satisified! How are all of your new products working for you?"

Is that too mean?:o :o :o
 
Nope, just good customer care!
 
Time for Out of the Box calls! Start with the host and tell her you wanted to check with her first to make sure she hasn't heard anything from her guests b/c you'll be calling them this week to make sure they are enjoying their new tools.

Works every time!
 
I had this happen where a host was holding the products hostage because "she just hadn't gotten around to it..." so I called all of the guests and said, "Hi this is Colleen with The Pampered Chef... I'm just calling to let you know that your products are in at Sandy's house so just give her a call and let her know when you'll be by to get them." That way they knew that it wasn't me or my fault and it got her off her duff because her friends called and came by to get her stuff.

The thing that's lousy is if something "goes wrong," customers automatically assume there is a problem with PC or the consultand when that's not always the case.
 
Been there. I like the suggestions. Sometimes you don't even realize it is happening --uggh! That inspires me to do the Out of the Box calls to check to be sure they have gotten their products.
 
DebbieJ said:
Time for Out of the Box calls! Start with the host and tell her you wanted to check with her first to make sure she hasn't heard anything from her guests b/c you'll be calling them this week to make sure they are enjoying their new tools.

Works every time!
Click to expand...


this is exactly what I was going to say! It does work!
 
reba515 said:
this is exactly what I was going to say! It does work!
Click to expand...

Ditto from me!
 
The other thing that you have to think about is the 30-day return policy. If there is anything wrong with the items once the customers get it then the 30-days have been way reduced. I would hate to have a customer come back to you and expect you to pay for shipping if there were a problem.
 
  • Thread starter
  • #11
Ok- great ideas. My mom was going to mention it to her today at work, she promised. I mean, my mom ordered stuff too. So, if she doesn't start passing out, I'm calling this afternoon.
Glad to hear i'm not the first this has happened to. I just feel bad. The only good thing is that everyone knows she has it, so it can't be reflected back on me.
 
Also mention the 30-day paid shipping back to HO for return/exchange issues ~ the 30-day clock start from the SHIP date!!!

Ginny
 

Frequently Asked Questions

What should I do if my host forgets to distribute the Pampered Chef products after the party?

If your host forgets to distribute the products, reach out to them promptly and kindly remind them about the distribution. Offer to assist in organizing a time for them to distribute the products to their guests, or suggest a pickup location if that’s more convenient.

How can I help my host remember to distribute the products?

To help your host remember, you can provide them with a checklist or timeline leading up to the distribution date. Sending reminders via text or email a few days before the distribution can also be effective in ensuring they don’t forget.

What if the host is unable to distribute the products due to unforeseen circumstances?

If the host is unable to distribute the products, discuss alternative options with them. This could include shipping the products directly to the guests or arranging a local pickup event where guests can collect their items together.

How can I maintain a good relationship with my host if there are delays in product distribution?

Maintaining open communication is key. Be understanding and patient with your host, and offer support rather than placing blame. Acknowledge their efforts and express appreciation for their role in the party, which can help strengthen your relationship.

What steps can I take to prevent issues with product distribution in future parties?

To prevent future issues, establish clear expectations with your host about product distribution during the planning phase. Discuss the importance of timely distribution and consider setting a specific date for distribution that works for everyone involved.

You must log in or register to reply here.

Similar Pampered Chef Threads

Dealing with Unresponsive Hosts? Here's How to Handle the Frustration
  • AshleyAllison
    • Pampered Chef Shows
Replies
12
Views
3K
ChefPeg
Saturday Show Host: Excited, Successful, and Becoming a Consultant!
  • deanna_g
    • Pampered Chef Shows
Replies
13
Views
2K
Patty Davis
Reducing Host Time: lkhartmann's Advice & Yours!
  • babywings76
    • Pampered Chef Shows
Replies
24
Views
3K
Cathy pclady
Host Choice Themes: How I Boosted Sales with Creative Party Ideas
  • raebates
    • Pampered Chef Shows
Replies
2
Views
3K
Admin Greg
Woohoo! My Host for Tomorrow Night...
  • kdangel518
    • Pampered Chef Shows
Replies
2
Views
988
esavvymom
Watch My Host Shine: A $500 Show Story
  • ChefBeckyD
    • Pampered Chef Shows
Replies
5
Views
2K
StacieB
Maximizing Catalog Show Success: Tips for Dealing with Unresponsive Guests"
  • vtolin
    • Pampered Chef Shows
Replies
8
Views
2K
vtolin
Monthly Host Special Used Twice?
  • amuia
    • Pampered Chef Shows
Replies
2
Views
3K
monicag
Need Help, Quick! Invalid Past Host Number
  • vhadley
    • Pampered Chef Shows
Replies
4
Views
2K
Wildfire
Calculating Host Specials and Earnings - $500 & DCB ($34)
  • SherryLynn
    • Pampered Chef Shows
Replies
2
Views
2K
SherryLynn
Back
Top