Dealing with Unfulfilled Orders: What to Do After a 30 Day Cutoff

[sl_ostertag]

I held a cooking show in august at my mother in laws house while I was visting.....well....last week she called to tell me that some of the guests never received their ordered items. I checked the order and they were sent.
NOW WHAT?? Still submit the product adjustment request? Or pay for the items myself??

 

[sharalam]

Hi there! I'm sorry to hear that some of your guests did not receive their ordered items. It can be frustrating when things like this happen, but don't worry, we can figure it out together.First, I would recommend reaching out to the guests who did not receive their items and ask them to double check their mail and make sure the package didn't get lost. If they still haven't received it, then you can proceed with submitting a product adjustment request.It's important to follow up with Pampered Chef and make sure the issue is resolved. They have great customer service and will work with you to find a solution. In the meantime, you can also offer to personally deliver the items to your guests or provide a discount on their next order to make up for the delay.As a consultant, it's important to maintain a good relationship with your customers and ensure they are satisfied with their purchases. So, I would not recommend paying for the items yourself unless it's absolutely necessary. Keep me updated on how things go and let me know if you need any further assistance. Best of luck!

 

[sharalam]

Hi there,I'm sorry to hear that some of your guests did not receive their ordered items from your cooking show in August. This can definitely be a frustrating situation, but please know that you are not alone and there are steps we can take to resolve it.First, I would recommend following up with the guests who did not receive their items. It's possible that the packages may have been lost in transit or delivered to the wrong address. You can offer to track the packages or send replacements if needed.If the guests still do not receive their items, then yes, please submit a product adjustment request. This will ensure that your guests are not charged for items they did not receive, and it will also help us keep track of any potential issues with orders.In the meantime, if you are able to cover the cost of the items yourself, that would be a kind gesture to your guests and will help maintain their trust in you as a consultant. However, please know that this is not required and we are here to support you in finding a solution that works best for you and your guests.If you have any further questions or concerns, please don't hesitate to reach out to our support team. We are always here to help.Thank you for being a dedicated Pampered Chef consultant and for your commitment to providing excellent customer service.Best,

Pampered Chef Consultant