I'm beginning to realize that long distance catalog shows can be a pain.
The lady who is doing a catalog show for me is so sweet and I can't blame her for some of the problems that have arisen (sp?) but...before the start of her "show" I gave her instructions on how someone can order online under her show and told her to pass that info on to all of her friends. Well, she sent out a bunch of mass emails but didn't send out the instructions on how to order. Most of the people who ordered figured it out, but a couple put MY name down (thank goodness I always have a catalog show open under my name on my website!) so that's no problem because I can just add it to my friends show. But THEN, there are people who order WITHOUT putting in MY or THE HOSTS name and it just goes in as an order on my website and I CAN'T add it to the show!!! If there is a way to do so, PLEASE let me know!
Now, there is a situation where a lady placed an order (correctly, under the hosts name) and decided she wanted to buy more stuff so she placed a seperate order and...it's not showing up on my Host's page, I don't see it anywhere on my website and I never got a notification of the order being placed. Thank goodness this lady is being a sweetheart about what's going on and not getting upset. (I think it's because she realizes it may be her fault because she forgot how to order under her friends show...geez).
So I called HO about the situation and they said if the lady has a Web ID # or session # they can look it up and see where her order is. Cause she GOT an email confirmation, but there's none of those ID #'s on there. So yeah, she told me she has no clue what those numbers are. The person from HO I talked to said it is possible the order went to another consultant...BUT...I can only see that happening if she ordered from PamperedChef.com and I'm pretty sure she ordered from my website. I dunno...(sigh)
What's going on? Have any of you had a similar situation like this and if so what did you do?
I am thinking of contacting my Director and Recruiter to see if her order got placed on their websites by chance.
The lady who is doing a catalog show for me is so sweet and I can't blame her for some of the problems that have arisen (sp?) but...before the start of her "show" I gave her instructions on how someone can order online under her show and told her to pass that info on to all of her friends. Well, she sent out a bunch of mass emails but didn't send out the instructions on how to order. Most of the people who ordered figured it out, but a couple put MY name down (thank goodness I always have a catalog show open under my name on my website!) so that's no problem because I can just add it to my friends show. But THEN, there are people who order WITHOUT putting in MY or THE HOSTS name and it just goes in as an order on my website and I CAN'T add it to the show!!! If there is a way to do so, PLEASE let me know!
Now, there is a situation where a lady placed an order (correctly, under the hosts name) and decided she wanted to buy more stuff so she placed a seperate order and...it's not showing up on my Host's page, I don't see it anywhere on my website and I never got a notification of the order being placed. Thank goodness this lady is being a sweetheart about what's going on and not getting upset. (I think it's because she realizes it may be her fault because she forgot how to order under her friends show...geez).
So I called HO about the situation and they said if the lady has a Web ID # or session # they can look it up and see where her order is. Cause she GOT an email confirmation, but there's none of those ID #'s on there. So yeah, she told me she has no clue what those numbers are. The person from HO I talked to said it is possible the order went to another consultant...BUT...I can only see that happening if she ordered from PamperedChef.com and I'm pretty sure she ordered from my website. I dunno...(sigh)
What's going on? Have any of you had a similar situation like this and if so what did you do?
I am thinking of contacting my Director and Recruiter to see if her order got placed on their websites by chance.