leahevanson
Gold Member
- 168
Dealing with Declined Credit Payments: What to Do When a Guest Can't Pay
- Thread starter leahevanson
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Discussion Overview
The thread discusses experiences and concerns related to declined credit payments from guests during Pampered Chef shows. Participants share personal anecdotes about handling such situations and the potential implications for hosts and orders.
Discussion Character
- Anecdotal
- Opinion-based
- Exploratory
Main Points Raised
- One participant expresses concern about being stuck with an order if a guest cannot pay.
- Another participant suggests that order processing may be able to remove the guest's order if needed.
- One participant shares that a guest can cancel their order, but notes it may affect the host's earnings.
- A participant recounts a personal experience where a guest's card was declined due to a bank issue, which was resolved by contacting the bank.
- Another participant describes a situation where a declined payment was due to an incorrect expiration date provided by the host.
- One participant mentions their frustration with two declined cards holding up a significant show and considers contacting the host for assistance without revealing the declined status.
Areas of Agreement / Disagreement
Views differ on the best approach to handle declined payments, with some participants sharing strategies while others express frustration over the situation. No clear consensus emerges on a single solution.
Contextual Notes
Participants share personal experiences and challenges faced when dealing with declined payments, highlighting the emotional impact and potential consequences for hosts and orders.
Who May Find This Useful
Consultants who encounter similar issues with declined credit payments may find the shared experiences and strategies relevant to their own situations.
chefann
Gold Member
- 22,050
pamperedpals
Gold Member
- 2,075
missmindym
- 150
Have you been able to get a hold of your guest? I had this happen the other day, and the customer was so sure she had money to spend and couldn't figure out why it wouldn't work. When I suggested she call her bank because sometimes my bank will decline a charge over certain amounts if they feel it's fraud. So, sure enough, she called and while it wasn't for no money, the card just hadn't been activated properly. Called the Solution center and the charge went right though.
If however, this is not the case, and they don't have another card they can use, you may have to get the order removed and it will probably effect the hosts earning level.
Good luck! I hope it's the first situation and an easy fix!
If however, this is not the case, and they don't have another card they can use, you may have to get the order removed and it will probably effect the hosts earning level.
Good luck! I hope it's the first situation and an easy fix!
pcchefjane
Gold Member
- 2,678
I had this happen to me because the Host gave me the wrong expiration date on one of the lady's orders. Once we entered the correct expiration date, everything went through fine. The lady got very indignant with me that there was nothing wrong with her credit card. I asked to verify # & exp date and that is when I found it. I took full "blame" as I didn't know who this person was to the Host. Turned out to be a relative so I was glad I did it that way!
leahevanson
Gold Member
- 168
Kathy's_Kitchen
Gold Member
- 529
I have two declined cards that are holding up an $800 show! I have left multiple messages for the guests...I really hate this too!
Does anyone ever call the host to see if she can get a hold of the guests? I wouldn't tell her the cards had been declined, but that there is a problem with their order or something like that....
Does anyone ever call the host to see if she can get a hold of the guests? I wouldn't tell her the cards had been declined, but that there is a problem with their order or something like that....
Flamingo
Gold Member
- 914
Frequently Asked Questions
What should I do if a guest's credit card is declined during a Pampered Chef party?
If a guest's credit card is declined, calmly inform them of the situation and ask if they would like to try a different payment method. It's important to maintain a positive attitude and reassure them that this is a common issue that can be resolved easily.
How can I help a guest who is embarrassed about their payment being declined?
Reassure the guest that declined payments happen to everyone at some point. Offer them privacy to resolve the issue, and suggest alternative payment options such as cash, check, or another credit card. Creating a supportive environment can help ease their embarrassment.
What if the guest cannot provide an alternative payment method?
If the guest cannot provide an alternative payment method, you can offer to hold their order until they can arrange payment. Make sure to communicate any deadlines for payment to ensure clarity. If necessary, discuss the possibility of them placing their order at a later date.
Should I inform the host about the declined payment?
It's generally best to keep the details of individual transactions confidential, including declined payments. However, if the host is involved in the payment process or if it affects the overall party sales, you may need to inform them in a discreet manner while respecting the guest's privacy.
How can I prevent declined payments in the future?
To minimize the chances of declined payments, encourage guests to check their card information before the party, including expiration dates and available credit. Additionally, consider offering multiple payment options and reminding guests to bring alternative payment methods to the event.
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