Dealing with Cancelations: How to Handle Them and Move Forward

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Discussion Overview

This thread discusses the experiences of participants dealing with cancellations of scheduled shows, expressing their frustrations and sharing personal stories related to the impact of these cancellations on their business activities.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, reported having five shows booked with three cancellations, including last-minute ones, which caused frustration due to scheduling conflicts with personal plans.
  • Another participant shared their experience of cancellations without rescheduling, highlighting a last-minute cancellation of a $140 order, expressing disappointment in their efforts to generate bookings.
  • One participant expressed frustration over a poorly attended show, noting that they had to postpone a trip for sales, and felt pressured by the host to buy unrelated products.
  • Another participant mentioned having multiple cancellations and a lack of bookings for December, but planned to participate in a craft fair to generate new leads for January, expressing hope for the upcoming year.
  • One participant acknowledged the discouragement caused by cancellations but encouraged others to focus on the positive aspects of sharing their passion, emphasizing that every show has its own value.

Areas of Agreement / Disagreement

Participants generally express frustration over cancellations and share similar feelings of discouragement, but there is no clear consensus on how to effectively manage or overcome these challenges.

Contextual Notes

Participants are sharing personal experiences related to their roles as Pampered Chef consultants, particularly during a challenging time of year with the holiday season approaching.

Who May Find This Useful

This discussion may be relevant for consultants experiencing similar challenges with cancellations and looking for shared experiences from their peers in the community.

P
PCAbby
Messages
124
Any one else get lots of cancelations this month? I had five booked, and three canceled, one of which was last minute. I was so mad because this was really my only weekedn to do shows due to my vacation but both Saturday and Sunday's show canceled this week. Thankfully Sundays and the other one that cancled a few weeks ago both rescheduled for December-so at least I now have four booking for December, but it is sooooooo frustrating and defeating! Also , my show last night is only at $150 so far....hopefullly we'll get some outside orders in. But this is my SS3 so now I won't be able toearn my 3rd bonus package most likely.
:(
 
I am also getting cancellations but none of mine have rescheduled :( Also at my last show the lady backed out at the last minute on a $140 order. She
said she later on so we'll see.

I thought now would be a great time to sell pc and get alot of parties. So far
it hasn't been for me. I keep hoping and TRYING very hard.

Good luck to you!
 
I am with you girls. I have had cancelations for December, but tonight was the worst. I only had 3 people show up, and I left with 93.00 in commisionable sales. What really sucks is I put off our trip for a day because I needed some sales. I am very frustrated, and the host does not think she can get anymore orders, and tried to sell me scrappbooking supplies all night. She just wanted me to cook for her and for me to buy scrappbooking stuff. :mad: Sorry I had to vent!
Amanda
 
I know how you feel!! I was close to quitting this month due to all the cancellations. I had 3 shows booked and have had 2 cancel so far. i havent been able to get in touch with the third host yet and her show is in 2 weeks!! and what sucks even more is i have nothing for december right now. i am going to do another craft fair the day after thanksgiving and that saturday and everyone who enters my drawing i am going to try and book for the first 2 weeks in december ( give myself a break for christmas and the week after my mother will be here) and those that dont want december i will try and book EARLY january. january is a busy time for me as one of my sons birthday is the 25th and i usually try to go to Georgia for a few days also. dont give up yet!! i didnt have my hopes up for nov. and dec. just because of the holiday season but i am geared up for the new year. i think it will really pick up then!! good luck to you all!!
 
Hi there,I completely understand your frustration with the cancellations this month. It can be really discouraging when you have a full schedule and then shows start dropping off. But it's great that you were able to reschedule some of them for December and hopefully those will be successful.As for your show last night, don't lose hope just yet. It's still early and there's always a chance for outside orders to come in. And even if it doesn't reach your goal, remember that every show is still a success in its own way. You were able to share your passion for cooking and products with your guests, and that's what matters most.I wish you all the best with your SS3 and I'm sure you'll still have a successful month despite the cancellations. Keep up the great work!Best,
 

Frequently Asked Questions

What should I do immediately after a cancellation occurs?

After a cancellation, it's important to remain calm and professional. Reach out to the customer to confirm the cancellation and inquire if there was a specific reason for it. This can provide valuable feedback and help you understand their perspective. Make sure to thank them for their previous interest and let them know you're available for any future needs.

How can I prevent cancellations in the future?

To minimize cancellations, focus on building strong relationships with your customers. Ensure clear communication about products, pricing, and delivery timelines. Follow up after a sale to check on customer satisfaction and address any concerns promptly. Offering incentives, such as discounts for future purchases or loyalty programs, can also encourage customers to stay committed.

What should I communicate to my team about handling cancellations?

It's essential to foster a supportive environment within your team regarding cancellations. Encourage open discussions about experiences and strategies for handling cancellations effectively. Share best practices, such as maintaining a positive attitude, learning from feedback, and using cancellations as opportunities for improvement and growth.

How can I re-engage customers who have canceled?

To re-engage canceled customers, consider sending a personalized follow-up message expressing your understanding of their decision. Offer them a special promotion or highlight new products that may interest them. Additionally, ask for feedback on their experience to show that you value their opinion and are committed to improving your service.

What mindset should I adopt when dealing with cancellations?

Adopting a positive and resilient mindset is crucial when dealing with cancellations. Recognize that cancellations are a normal part of sales and can provide learning opportunities. Focus on the relationships you are building and the potential for future sales rather than dwelling on the loss. Embrace each cancellation as a chance to refine your approach and enhance your customer service skills.

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