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DCB Product Adjustment

taterbug

Member
Mar 31, 2009
252
0
I remember reading a thread regarding this topic but I cannot find it anywhere, so sorry to have to start another one.
A chunk of the inside of my lid is missing (don't know how, when or why) - it still functions but my director said that I should do a product adjustment because a damaged stone is not something I really want to be showing at a show. She also told me that all I would have to do is crack the lid into small pieces and return a piece of it to HO.
I did the product adjustment online and it does say to return the product. My question is - do I return the entire DCB, the intact lid only or a small piece of the lid? This is the part that the other thread was talking about, but I can't find it. Thanks for your help.
Also - will they go ahead and ship the new DCB or will they wait until they have received the damaged one? I hate to be without a DCB as I am highlighting its use for BBQ Chicken Sandwiches at my shows this month.
 

esavvymom

Legend Member
Staff member
Sep 8, 2008
7,919
146
I wouldn't return the entire thing - would cost a small fortune to ship.
I'd call HO first before I did that. I've not had to do this, and I know HO won't tell you to do it because of safety, but I've heard of consultants say they put the cracked stone in a thick garbage back and "whoops!" drop it on the garage floor or sidewalk. Then take a piece and send THAT to HO.
 

jennyl

Member
Feb 2, 2006
123
1
How did you get the DCB? If it is yours - earned for free, or bought as a sample or an individual order of your own - then call HO and they will ship one out to you and then you can ship yours (or a piece?) back after receiving the new one. They'll do that if it's a consultant product since we need things for our shows.
 

taterbug

Member
Mar 31, 2009
252
0
How did you get the DCB? If it is yours - earned for free, or bought as a sample or an individual order of your own - then call HO and they will ship one out to you and then you can ship yours (or a piece?) back after receiving the new one. They'll do that if it's a consultant product since we need things for our shows.

Before becoming a consultant (March 2009), I ordered it as a host in November of 2008. I guess I need to call them and clarify that even though they are seeing an adjustment for a customer's DCB, I am now a consultant and need it for shows.
 

taterbug

Member
Mar 31, 2009
252
0
I just called HO and she said that they would go ahead and ship it out since I am a consultant. That is very helpful and the hold time was less than a minute or so.
 
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