The thread centers around the recent changes in shipping dates for the DCB (Deep Covered Baker) and other products that are currently on backorder. Participants express their frustrations and concerns regarding the impact of these delays on their customers, especially with the holiday season approaching.
Views differ among participants regarding the handling of backorders by HO. Some express frustration and a lack of confidence in HO's ability to manage demand, while others have had positive experiences with timely shipping.
The discussion takes place during the holiday season, which adds urgency to the shipping delays as many participants have customers waiting for gifts.
Consultants who are navigating customer expectations and managing backorders during the busy holiday season may find the shared experiences relevant.
)Sorry for the vent on that....
babywings76 said:not to be a negative Nelly or whatever, but why doesn't HO come prepared for these situations. Obviously, there is going to be a lot of people ordering DCB's! It's such a popular item, plus it was the only glazed stoneware for hosts, and with how much us consultant's love it...we were encouraging them and bragging about how wonderful it is! Just like the back order on SS bowls and sheet pans. The sheet pans were a new product over the S/S '08. This is the first Christmas with them. So many people still love to bake on sheet pans, of course for Christmas baking, people are going to be buying them. (those who don't love stoneware anyway
Sorry for the vent on that....
babywings76 said:not to be a negative Nelly or whatever, but why doesn't HO come prepared for these situations. Obviously, there is going to be a lot of people ordering DCB's! It's such a popular item, plus it was the only glazed stoneware for hosts, and with how much us consultant's love it...we were encouraging them and bragging about how wonderful it is! Just like the back order on SS bowls and sheet pans. The sheet pans were a new product over the S/S '08. This is the first Christmas with them. So many people still love to bake on sheet pans, of course for Christmas baking, people are going to be buying them. (those who don't love stoneware anyway
Sorry for the vent on that....
DebbieJ said:Yep, by Dec 23rd for a show I just submitted this week. At least the order is one that had direct shipping so I don't have to deal with it.
When the DCB backorder date changes, it indicates that the expected availability of the product has been updated. This can happen due to various reasons, such as supply chain delays or increased demand. It's important to stay informed about these changes to manage customer expectations.
You can find the updated backorder date for the DCB by checking the official Pampered Chef website, your consultant portal, or contacting your direct sales representative. They will have the most current information regarding product availability.
Inform your customers about the change in backorder date and reassure them that their orders are still being processed. Provide them with the new estimated date of availability and encourage them to reach out if they have any questions or concerns.
Typically, customers will receive notifications regarding backorder status updates through email or through their Pampered Chef account. It's a good practice to follow up with your customers personally to keep them informed and maintain good communication.
To manage backorders effectively, maintain clear communication with your customers, provide regular updates, and set realistic expectations regarding delivery times. Additionally, consider offering alternative products or solutions to keep customers engaged while they wait for their orders.
