Customer Refund/Exchange Inquiry for Adjustable Measuring Cup & Spoon

[zookeeper614]

I have a quick question.... A host from 7 months ago just decided that she does not like her adjustable measuring cup & spoon. (I don't know why it took so long to dislike something but anyway). Should I handle to exchange/refund or should I have her contact HO. Any advise or suggestions would be helpful... Thanks! :grumpy:

 

[PamperedDor]

I, personally, have them call HO - I tell them the phone number and follow up a day or so later to see how they make out -

 

[KellyTheChef]

You can call HO and get her the reference number, and the address (so that you are helping her) but she will need to pay to ship them back. HO will process however she wants...refund, exchange, or replacement. You actually have up to one year from the date of the show to "change your mind"...after that, the only valid reason for return is if it breaks under warranty.

 

[zookeeper614]

Thanks for your help ladies... I printed out another copy of her receipt for her with instructions for contacting HO. She is not sure what she wants to do yet... Exchange/replace or refund. So, I figure she can work that out with HO after she decides. Thanks again..

 

[PamperedDor]

Any time Robin - good luck!