babywings76
Gold Member
- 7,288
My host from yesterday's show handed me a broken adj. measuring spoon from one of her friends who couldn't come to the show. It looks very old. The sliding piece got deformed when it went through her dishwasher. I told my host that I didn't think I could get it replaced because I'm pretty sure it's beyond the guarantee. I know the style that is currently sold only has a 2 or 3 year guarantee and they are the kind I have (which I bought many years ago). So hers must really be old.
This is the only thing that I feel bad about with customers. I totally understand and agree with PC's policies, I just hate how one of our competitors (Tupperware) will exchange things in this state. As long as it's a definite product of theirs, they will either exchange it for the same thing (even if it's a newer style) or give you a credit towards replacing it if they no longer carry anything similar. I don't know how they can afford to do that, but maybe it's because it forms customer loyalty and trust. So when I have to tell them sorry, I feel bad because I know they think we are stinky for our policy. Again, I understand why we have the policy we do, and I think it's understandable and reasonable, I just wish I knew the best way to make people feel better when I have to say I can't replace it.
So anyway, what do you think is the best thing to tell people? Obviously, she has enjoyed many, many years of using this product. She put it in the dishwasher, so she didn't abuse it, I'm guessing. I guess after so long the plastic is no longer as good at tolerating the high heat? Any thoughts?
This is the only thing that I feel bad about with customers. I totally understand and agree with PC's policies, I just hate how one of our competitors (Tupperware) will exchange things in this state. As long as it's a definite product of theirs, they will either exchange it for the same thing (even if it's a newer style) or give you a credit towards replacing it if they no longer carry anything similar. I don't know how they can afford to do that, but maybe it's because it forms customer loyalty and trust. So when I have to tell them sorry, I feel bad because I know they think we are stinky for our policy. Again, I understand why we have the policy we do, and I think it's understandable and reasonable, I just wish I knew the best way to make people feel better when I have to say I can't replace it.
So anyway, what do you think is the best thing to tell people? Obviously, she has enjoyed many, many years of using this product. She put it in the dishwasher, so she didn't abuse it, I'm guessing. I guess after so long the plastic is no longer as good at tolerating the high heat? Any thoughts?