PCMomto4
- 258
I just did a product adjustment for a customer of mine for her DCB that broke and they told me I have to have her send the lid back in since they are replacing the entire thing. I think its crazy, it costs so much to mail back, plus if her lid breaks they won't just replace the lid so it is nice to have an extra one (I think).
Do you think I should call back and speak with a supervisor or just have her mail it all back?
Do you think I should call back and speak with a supervisor or just have her mail it all back?