Customer Complaint: Pie Gate Too Short - Any Suggestions?

Click For Summary

Discussion Overview

The thread discusses a customer complaint regarding the Pampered Chef pie gate being too short for a 9-inch pie plate. Participants share their thoughts on the situation, including potential reasons for the complaint and personal experiences with the product.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant mentions a customer claiming the pie gate is 3 inches short for her pies and seeks suggestions on how to address the complaint.
  • Another participant speculates that the customer may not be using the pie gate correctly and suggests a lesson might be needed.
  • One participant suggests that the customer might not be opening the arms of the pie gate properly, which could lead to the perception of it being too short.
  • Another participant expresses skepticism about the claim of it being 3 inches short, suggesting that it should fit unless the pie plate is unusually large.
  • One participant shares their positive experience using the pie gate and suggests demonstrating its use to the customer.
  • Several participants humorously consider the possibility of the customer having a malfunctioning pie gate, with one noting the image of a "half" pie gate.
  • One participant notes the customer is an older lady and expresses a plan to bake a pie and demonstrate the product to her.

Areas of Agreement / Disagreement

Views differ regarding the customer's complaint, with some participants suggesting improper use while others express uncertainty about the claim of it being too short. No clear consensus emerges on the situation.

Contextual Notes

The discussion reflects personal experiences with the pie gate and varying interpretations of the customer's issue. Participants share insights based on their own usage of the product.

Who May Find This Useful

This thread may be of interest to Pampered Chef consultants who encounter similar customer complaints or seek to understand different user experiences with the pie gate.

momoftwins
momoftwins
Messages
1,099
I had a customer order a pie gate at the end of July. She just sent me an email yesterday stating that it is not long enough for her pies. She said it is about 3 inches short. Has anyone else gotten this complaint??? What did you do? What did you tell the customer?? I showed her a picture of it in the catalog holding the "fruit" inside the pie but she still said it is too short for her 9" pie plate. Any suggestions would be greatly appreciated. Thanks in advance!
 
I'm thinking she may not be using it correctly, and just needs a lesson......:rolleyes:
 
I'm thinking that she's probably not opening the arms, so it's only "protecting" one side of the cut. (Does that make sense?)
 
Unless she has THE most humungous pie plate in the world, there is really no way this could not fit by a full 3 inches...I agree, she's probably just not using it correctly.

I haven't used mine in awhile but if memory serves me correctly, there will be a little space at the end of each divided section, depending on the pie plate, but definatley not 3 inches. Hmmm...can't really figure out how someone could use this wrong but nothing really surprises me anymore!
 
I use it for my pies and it works great!! I think maybe you need to show her how to use it.
 
Is anyone else picturing some poor woman with only half a Pie Gate? (I'm giving her the benefit of the doubt that she would figure out how to open up a "folded" one.)
 
raebates said:
Is anyone else picturing some poor woman with only half a Pie Gate? (I'm giving her the benefit of the doubt that she would figure out how to open up a "folded" one.)
Click to expand...
Actually, that's exactly what I was thinking of, too - that one arm is missing or stuck to the other.
 
chefann said:
Actually, that's exactly what I was thinking of, too - that one arm is missing or stuck to the other.
Click to expand...


As they say, great minds . . .
 
  • Thread starter
  • #9
she is an older lady and blonde!

I may just have to bake a "fruit" pie and use mine (mine is still in the package) and show her next Monday!

Thanks ladies!
 

Frequently Asked Questions

What is "Pie Gate" in the context of Pampered Chef?

"Pie Gate" refers to a specific issue or complaint related to the size or quality of pie products offered by Pampered Chef. Customers may express concerns that the pie crust or pie dish does not meet their expectations, particularly in terms of size or functionality.

What should I do if a customer complains that the pie dish is too short?

If a customer complains that the pie dish is too short, first listen to their concerns and empathize with their experience. Then, suggest alternative pie recipes that may work better with the dish, or recommend using a different Pampered Chef product that may better suit their needs, such as a deeper pie dish.

Are there any tips for preventing complaints about pie dishes in the future?

To prevent future complaints, provide clear product descriptions and usage guidelines to customers, including the dimensions of the pie dishes. Offering recipe suggestions that are specifically designed for the products can also help set realistic expectations.

How can I handle a customer who is dissatisfied with their purchase?

For a dissatisfied customer, it’s important to acknowledge their feelings and offer a solution. This could involve a replacement, a refund, or an exchange for a different product. Ensure that you follow up with them to confirm their satisfaction after the resolution.

Where can I find additional resources for addressing customer complaints?

You can find additional resources for addressing customer complaints in the Pampered Chef consultant training materials, on the official Pampered Chef website, or through the consultant community forums. These resources often provide tips and strategies for effective customer service and complaint resolution.

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