Conquering Phone Fear: My Journey and Tips for Overcoming It

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Discussion Overview

This thread explores participants' experiences and feelings regarding phone anxiety in their roles as Pampered Chef consultants. Many share personal stories about overcoming their fears and the positive outcomes they have encountered through making phone calls.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, shares their journey of overcoming phone phobia after a year of avoiding calls, noting positive outcomes from their efforts.
  • Another participant expresses their struggle with phone anxiety but mentions that playing games like "netwinner" has helped them feel more comfortable making calls.
  • Several users mention that they have had success with email outreach, with one participant reporting four bookings without making phone calls.
  • One participant discusses the importance of personal emails over mass emails, suggesting they lead to better responses.
  • Another participant shares their excitement about upcoming incentives and their determination to improve their business performance.
  • Some participants express a shared dislike for phone calls, with one noting they often resort to emails first due to fear.

Areas of Agreement / Disagreement

Views differ on the effectiveness of phone calls versus emails, with some participants advocating for phone calls while others find success through email communication. No clear consensus emerges on the best approach.

Contextual Notes

Participants share their personal experiences and strategies related to phone calls and customer outreach, reflecting a range of comfort levels and methods used in their business practices.

Who May Find This Useful

This discussion may be of interest to Pampered Chef consultants dealing with similar phone anxiety or those looking for different approaches to customer communication.

heat123 said:
Thanks for sharing this email Kristin! I had 1 show cancel-postpone for Feb. last week and wanted to fill it back up so I emailed about 12 people and got 2 responses so far! Awesome!
Your Welcome!! I still have to talk myself into getting on the phone. I just don't know what to say.
 
  • Thread starter
  • #32
GREAT JOB Cheryl!!!! Keep up the momentum!!!!

PS. Update, I have gotten 5 responses from this email so far!!
 
I've sent out five emails and got one catalog show from it. Woo-hoooo!
 
Bumping to let y'all know that I sent out a total of eight and got three catalog shows and a cooking show. That's a 50% yes rate!Going to send more in the next few days... will report back.Thanks so much, Kristin!
 
  • Thread starter
  • #35
Side note on CC calls: I called left a message, then emailed my past guest re: her order and she actually called me back! She just wanted to thank me for checking in on her products and she said she would be interested at a later time to do a catty show! So it just goes to show, CC calls can only help! Even if it's just them feeling greatful that we are calling to check in!
 
WOW!! Looks like Kristin's email idea has some puch for us phnoe-a-phobics. Gonna have to give it a shot..
 
dannyzmom said:
Ok - here's one for you...
"If I make 3 calls, I am allowed to check the CS message board for 5 minutes"
LOLOLOL


Here is my problem:

If I spend at least 5 minutes (more like 55) on CS message boards , I will have found the courage to make the 3 calls.

Just kidding........
 
I sent out that email Kristin posted...only to 3 people so far and 2 have booked! They both said "of course I'll help you out!" so I'm really excited! I've tapped out most of my friends in the past 2 months so I'm only going to send it to 3 more people, but I did make some phone calls and got another catalog show out of it. I'm really desperate for 2 more bookings before FEB20 (the end of my SS program). I have a show on FEB15, FEB18 and 2 catalog shows. Plus my friend said probably FEB11....I don't know if I'll be able to book 2 more before then!Now I'm rambling...
 
  • Thread starter
  • #39
Ps. another side note CC call... I made a call last week and simply left a message asking her if there was anything I could do for her to please call etc. and she called back saying she would like a re-order! Yippee! So my calls are making a difference!
Good luck and the phone is your freind!
 
I seem to be much better on the phone then I am in person. Maybe its because I worked in a call center for 4 years...LOL :p
 
  • Thread starter
  • #41
For me it's totally opposite, I totally stumble on the phone, esp. if I dont' have some sort of script in front of me! LOL
 

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