Closing a Show: What to Do When Unexpected Orders Come In - Tips and Solutions

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Discussion Overview

The thread discusses experiences and suggestions related to handling unexpected orders after closing a show. Participants share their thoughts on how to communicate with hosts and manage orders that arise post-closure.

Discussion Character

  • Opinion-based
  • Anecdotal

Main Points Raised

  • One participant recounts a situation where a host requested to keep a show open for additional orders after it was thought to be closed.
  • Another participant suggests being honest with the host about the closure and proposing to add the new order to a future catalog show.
  • Several participants express agreement with the idea of communicating clearly with the host about the closure and the understanding that the show was finished.
  • One participant shares their experience of helping hosts by adding stray orders to future shows, suggesting it can be a positive gesture.
  • Another participant emphasizes that since the show was already closed and payment received, there may not be a need to offer additional compensation.

Areas of Agreement / Disagreement

There appears to be general agreement on the importance of clear communication with the host regarding the status of the show and how to handle the additional order. However, specific suggestions on how to proceed vary among participants.

Contextual Notes

Participants share personal experiences and strategies for managing post-show orders, reflecting a range of approaches to similar situations.

Who May Find This Useful

Consultants who encounter similar situations with hosts regarding order management after closing shows may find the shared experiences and suggestions relevant.

T
tiffanyfitzhugh
Messages
2
so i had a show on friday......after the host and i had settled everything up she asked about doing a catalog show in december to get a few things that she didn't get this time. so i close the show on sunday thinking that since she's told me there aren't any outside orders and that she's already written me a check for the items that she wants we're done....and today i get an email asking me if we can leave it open until friday so her mother in law can order.....should i just take the loss and get her the $15 product that she would earn and give her half off on something? or just apologize like i've already done because i thought we had the understanding that she wanted her show closed because she wanted her order there asap.....

TIA!
 
Be honest with her. Tell her what you told us - that you thought she was through since she did her order and paid. Have her hang on to this order and add it to her catalog show. If that order has some of the stoneware on it - then as a goodwill gesture, you could pay the 20% since it won't be on sale in December.
 
i'm wih linda!
 
I agree with Linda too. Maybe open her catalog show now just to make sure that this order doesn't end up left off next month.
 
Me, too. I'd say, "I'm so sorry. I've already submitted your orders. When we met to close your party, my understanding was that you were interested in receiving your products right away. Can we add your MIL's order to the December catalog party we talked about?"
 
You could ask her to pay it forward. Put her mother's order on another host's show then put a random outside order on her catalog show in Dec. I ask my hosts to do that sometimes. Sometimes they ask to do it themselves. I am always putting stray orders on a show to help a host sometimes as much as $200. It is a good feeling to help someone out.

I don't think you owe any $$ to make this situation right. You were both done with the show. She's paid you and you had every reason to think that the show was closed.
 
If you already made arrangements to close her show, then be honest with her and let her know that you already closed it like previously discussed.
 

Frequently Asked Questions

What should I do if unexpected orders come in during my Pampered Chef show?

If unexpected orders come in during your show, first take a moment to acknowledge the orders and thank your guests for their interest. Then, ensure you have a clear system in place to record these orders accurately. You can use a notepad or an order form to jot down the details. After the show, follow up with each guest to confirm their orders and provide any additional information they may need.

How can I manage time effectively when unexpected orders disrupt my show?

To manage your time effectively, set a specific time during your show for taking orders, such as at the end of a demonstration or during a designated Q&A session. If unexpected orders come in, politely inform your guests that you will address their orders after the main presentation to keep the show flowing smoothly. This way, you can maintain engagement while still accommodating their requests.

What are some tips for handling large orders that come in unexpectedly?

For large orders that come in unexpectedly, it's essential to remain calm and organized. Confirm the details of the order with the guest to ensure accuracy. If the order is substantial, consider offering a special incentive, such as a discount or free shipping, to encourage the guest to finalize their purchase. Make sure to communicate any potential delays in shipping or processing due to the size of the order.

How can I encourage guests to place orders during the show?

To encourage guests to place orders during the show, create a sense of urgency by highlighting limited-time offers or exclusive products available only during the event. Engage your audience with interactive demonstrations and showcase the benefits of the products. Additionally, consider offering a small incentive, such as a raffle entry or a free gift, for those who place orders during the show.

What should I do if I run out of a popular item during the show?

If you run out of a popular item during the show, remain positive and reassure your guests that you can place backorders or offer alternative products. Communicate clearly about when the item will be back in stock and provide options for similar products they might like. Encourage guests to place their orders anyway, and let them know you will keep them updated on the availability of the item they wanted.

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