Cleaning Smoky Stoneware After a House Fire

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Discussion Overview

This thread discusses the challenges faced by a customer whose Pampered Chef stoneware was damaged in a house fire, particularly regarding the removal of smoke odors and potential replacement options. Participants share their personal experiences and opinions on how to address the situation and the role of insurance in covering damages.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Debate/contested

Main Points Raised

  • One participant mentions a customer whose stoneware smells like smoke after a fire and questions what can be done to remove the odor.
  • Another participant suggests using a baking soda paste and cooking cheap biscuits on the stones as potential solutions.
  • One participant shares that their loyal host had all her Pampered Chef items damaged in a fire and successfully submitted a claim to her insurance for replacement.
  • Another participant recounts a negative experience where a customer expected Pampered Chef to replace all her items after a fire, expressing frustration when informed that it was not the company's responsibility.
  • Several participants emphasize the importance of insurance in covering damages and question the logic behind expecting manufacturers to replace items damaged by fire.
  • One participant reflects on societal attitudes towards entitlement and responsibility, relating it to personal experiences outside of the Pampered Chef context.

Areas of Agreement / Disagreement

Views differ regarding the expectations of customers for product replacement after fire damage, with some participants supporting the idea that insurance should cover such incidents, while others express frustration over perceived entitlement.

Contextual Notes

Participants share personal anecdotes and experiences related to the topic, highlighting the emotional responses and varying perspectives on responsibility in the context of product damage due to unforeseen events.

Who May Find This Useful

Consultants and community members interested in understanding different perspectives on customer expectations and insurance coverage related to product damage may find this discussion relevant.

C
christyh
Messages
22
I have a customer asking what to do about her stoneware. She had a house fire and says that now her stones smell like smoke. Does anyone know anything that might get the smell out? She also asked if pampered chef would replace them. I told her that I wasn't sure.
 
Well I'm not sure PC would consider that a standard guarantee issue since the stones weren't designed to stand up to a fire:)! I would have her try using a baking soda paste. Put it on thick and let them sit for at least 10 minutes. Then scrub them with the kitchen brush.

Maybe she could try cooking something on them like cheap biscuits to see if that takes it out as well.

Good luck.
 
If she has insurance, her insurance company should cover replacement with purchasing new ones.
 
What Janet said AND if it fits in her microwave - tell her to scrub it with a lemon and cook it - should absorb some of the smoke smell and clean her micro as well..
 
I have a very loyal host who had all her PC items damaged in a fire. She asked for a price list and she submitted them all to her insurance...Waiting on a check right now. Her most prized possessions were her chillzanne products and cookware. She just called me and said her $$ should be arriving soon from insurance and wants to do a book show in August here to benefit even more...whooohooooo
Sooooo, have her check with insurance and re-order.
 
  • Thread starter
  • #6
Thank you! I will pass this along to her.
 
She could also do a show as a fundraiser to help cover incidental expenses associated with the fire.
 
One of my clustermates had a customer, very well-to-do lawyer or doctor's wife or something and their house burnt down. She called my clustermate and ripped her a new you know what about how Pampered Chef needed to replace EVERYTHING of hers, cookware, stones etc b/c her house burnt down. She was so upset (this woman) when my clustermate told her that PC wont cover fire damage, that it has to be covered under the fire insurance policy that she made my clustermate cry!!
I get that the woman was frustrated, but the fire was not PC's fault and therefore why should they be held responsible to replace the products?
I hope that your customer is GREAT and understanding!!
 
  • Thread starter
  • #9
She is a great person. When I told her that I didn't think pc would replace them she said she didn't figure they would but that it was worth a shot.
 
For those that argue ask them if they had their car start on fire, do they think they could take it to the Ford dealership and drive off with a brand new replacement?Most logical people understand that is what insurance is for. It isn't the manufacturers'/sellers' fault there was a fire. To think it would be replaced is very illogical.
 
janetupnorth said:
For those that argue ask them if they had their car start on fire, do they think they could take it to the Ford dealership and drive off with a brand new replacement?

Most logical people understand that is what insurance is for. It isn't the manufacturers'/sellers' fault there was a fire. To think it would be replaced is very illogical.
Click to expand...

Many many people in today's society figure nothing is their fault, and that everything should just be handed to them.....it's all about entitlement, and has nothing to do with logic!

My MIL tripped and fell while in a car lot looking at a car - ended up with broken ribs and ruptured spleen....and I don't know how many people have asked her (and us) if the the car dealership is paying her and her medical expenses......gheesh! She tripped because she wasn't watching where she was going...the salesman didn't stick his leg out and trip her!


This is a topic that makes my blood heat up!
 
ChefBeckyD said:
Many many people in today's society figure nothing is their fault, and that everything should just be handed to them.....it's all about entitlement, and has nothing to do with logic!

My MIL tripped and fell while in a car lot looking at a car - ended up with broken ribs and ruptured spleen....and I don't know how many people have asked her (and us) if the the car dealership is paying her and her medical expenses......gheesh! She tripped because she wasn't watching where she was going...the salesman didn't stick his leg out and trip her!


This is a topic that makes my blood heat up!
Click to expand...

Uh, me too! :grumpy: ;)
 

Frequently Asked Questions

Can I still use my Pampered Chef Smoky Stoneware after a house fire?

It is generally not recommended to use any cookware, including Pampered Chef Smoky Stoneware, that has been exposed to fire or extreme heat. Even if the stoneware appears intact, the integrity of the material may be compromised, which could lead to unsafe cooking conditions.

How do I clean my Smoky Stoneware after it has been exposed to smoke?

To clean your Smoky Stoneware after exposure to smoke, first allow it to cool completely. Then, wash it with warm water and a mild dish soap. Use a non-abrasive sponge to gently scrub the surface. If smoke residue persists, you can try soaking it in a mixture of baking soda and water before rinsing thoroughly.

Are there any special cleaning products I should avoid using on Smoky Stoneware?

Avoid using harsh chemicals, bleach, or abrasive cleaners on your Smoky Stoneware, as these can damage the surface and affect its cooking performance. Stick to mild dish soap and non-abrasive cleaning tools for the best results.

What if my Smoky Stoneware has visible damage after the fire?

If your Smoky Stoneware has visible cracks, chips, or any signs of damage after a fire, it is best to discontinue use. Damaged stoneware can pose safety risks, including the potential for breakage during cooking.

Can I restore my Smoky Stoneware to its original condition?

While you may be able to clean your Smoky Stoneware to remove smoke residue, restoring it to its original condition may not be possible if it has been damaged by heat or fire. If the stoneware is structurally sound but discolored, seasoning it may help improve its appearance over time.

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