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Clarifying Return Policy: 30-Day Timeframe Explained

In summary, our policy allows for returns on unused items within 30 days of purchase with a full refund or exchange. Unfortunately, returns cannot be processed after the 30th day. A receipt is required for all returns, including those made on the 30th day. Opened or used items can also be returned within 30 days for a full refund or exchange. Damaged or defective items can be returned within 30 days as well, with assistance from our customer service team.
babywings76
babywings76
Gold Member
7,288
I'm trying to figure out what date guests are to go by for the free shipping on returns. Is it 30 days from the shipping date, the day they received their shipment, or the "receipt" date that is before the shipment date?
 
I believe it is from the day it arrives at the host house. but I could be wrong.
 
yes, it should be from the of delivery
 
I was just told yesterday that it's the shipment date. I had a customer returning her grill basket, & since those were backordered, they were going by the date they were shipped out. (not the date the show was shipped)
 
  • Thread starter
  • #5
so it's the day it was shipped, not the day it was dropped at the host's door?
 
That's what I was told.
 
Yes, I believe it's shipped date as well. I'm GLAD it's not the date of the show since sometimes it takes awhile to close them.
 

Related to Clarifying Return Policy: 30-Day Timeframe Explained

1. What is the policy for returns on the 30th day after purchase?

Our policy states that items can be returned within 30 days of purchase for a full refund or exchange, as long as they are unused and in their original packaging.

2. Can I return an item after the 30th day?

Unfortunately, we are unable to process returns after the 30th day from the date of purchase. This is to ensure that our customers receive the freshest and highest quality products.

3. Do I need a receipt for a return on the 30th day?

Yes, a receipt is required for all returns, including those made on the 30th day. This helps us verify the purchase date and process the return smoothly.

4. Can I return an item that has been opened or used?

We understand that sometimes items may not meet your expectations upon use. In such cases, we are happy to offer a full refund or exchange on unused and unopened items within 30 days of purchase.

5. Can I return a damaged or defective item on the 30th day?

Yes, if the item is damaged or defective, we will gladly offer a full refund or exchange within 30 days of purchase. Please contact our customer service team for assistance with your return.

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