Catalog Show Orders: How to Handle Overpayments and Host Rewards

[tinat51796]

Ok, so I finally got the orders from a woman who had a catalog show. She actually had taken the catalogs to work for a friend of mine who had a catalog show....nobody wanted to order anything, until the first catalog show was submitted. So this lady, very nicely agreed to host a catalog show. She ended up with three orders, totalling $217.25 in commissionable sales. The problem that I have is that two of the orders paid by check...both women ordered pantry items and included those items when figuring tax. One woman overpaid by $3.14 and the other overpaid by 97 cents. The lady that overpaid by $3.14 ordered the cranberry petite plates so I was going to give her the sale price (even though she didn't know they are on sale). So would you call these women and have them write new checks? I don't know if that's more of a pain (to them) than it's worth. Please help!

Also, I thought the host earned $10 in free product once she hit $200 in sales but P3 isn't showing that. Am I wrong? Thanks for any help!

 

[squirrelzan]

You could call and offer to refund or you could put it under the Round Up from the Heart. I always have the problem because guests will calculate tax on S&H (which in my state you don't). I talk to the hosts telling them I am putting the difference in the Round Up and everyone is always ok with that.

 

[ragschef]

Ok, so I finally got the orders from a woman who had a catalog show. She actually had taken the catalogs to work for a friend of mine who had a catalog show....nobody wanted to order anything, until the first catalog show was submitted. So this lady, very nicely agreed to host a catalog show. She ended up with three orders, totalling $217.25 in commissionable sales. The problem that I have is that two of the orders paid by check...both women ordered pantry items and included those items when figuring tax. One woman overpaid by $3.14 and the other overpaid by 97 cents. The lady that overpaid by $3.14 ordered the cranberry petite plates so I was going to give her the sale price (even though she didn't know they are on sale). So would you call these women and have them write new checks? I don't know if that's more of a pain (to them) than it's worth. Please help!

Also, I thought the host earned $10 in free product once she hit $200 in sales but P3 isn't showing that. Am I wrong? Thanks for any help!

What I would do ( and have done it in the past) is just write them a refund check for the difference. It saves them a check and they're usually pretty surprised that you would have caught the mistake they made -- and that you were honest about it. I would give the lady the sale price on the cranberry plates an just include that in your refund check. You may get a new client for life from it.

Yes, they do get $10 in free stuff if its a catalog show.

Hope I've helped.

 

[ragschef]

You could call and offer to refund or you could put it under the Round Up from the Heart. I always have the problem because guests will calculate tax on S&H (which in my state you don't). I talk to the hosts telling them I am putting the difference in the Round Up and everyone is always ok with that.

I like her idea better. Can I go with that one? I think I'll start implementing this immediately!

 

[tinat51796]

Thanks! I was thinking about just sending the refund. I can actually send it through bill pay at my bank and it doesn't cost me for the check either.

Squirrelzan, I see that you're from Roy. I used to live in Ogden!

thanks for the help!

 

[tinat51796]

So if I put it toward Round up from the heart...if i put in the total amount on the check is that what PC will deduct from my account? I just want to make sure I do it right.

 

[ragschef]

So if I put it toward Round up from the heart...if i put in the total amount on the check is that what PC will deduct from my account? I just want to make sure I do it right.

Yes, but you have to be sure to indicate that the extra change is going to RUFTH.

 

[tinat51796]

Just by clicking on the box on the "items" part?

 

[JAE]

Why don't you call them and see if they would like to add to their order? Otherwise, send the refund check.

 

[crystalscookingnow]

Just by clicking on the box on the "items" part?

You'll have to enter the amount in the box. If you just click on the checkbox, it will only round-up to the next nearest $.