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Can You Exchange Your SS Cookware Set for the Executive Set at a Discount?

In summary, the Pampered Chef offers a limited lifetime warranty for their cookware products. As long as the cookware is within the warranty period, customers can exchange it for a new one. This can be done at any time, but it is recommended to do so as soon as possible. Exchanges are only allowed for the same product and customers who purchased through a consultant should reach out to them directly for assistance. It is also possible to exchange cookware without the original packaging, but it is recommended to keep it for a smoother process.
chefmelody
466
I told a host today that if she didn't like the 7-piece SS cookware set she just bought, she could return it for any reason. I know this is true with the warranty. HOWEVER, would she be able to return it, and exchange it for the Executive set at the same 60% discount? She was wavering between the two sets.
 
I think she can. I just called HO on an exchange from a past host - for something she got with the host discount on her show. Based on the refund amount, it seems like they gave her the same discount on the new item.
 
I just exchanged a 12 ss for a 7pc executive set still at 60% discount & will just owe the difference between the 2. But, they will not make any adjustments +/- to your Pan-O-Rama points. Which is good if someone returns/exchanges for a lower point item, but bad, like in my case, b/c that is a 145 point difference.
 

1. Can I exchange my damaged or defective cookware for a new one?

Yes, as long as the cookware is still within the warranty period, you can exchange it for a new one. Please contact our customer service team to initiate the exchange process.

2. How long do I have to exchange my cookware?

Our cookware comes with a limited lifetime warranty, so you have the option to exchange it at any time as long as the product is still covered under the warranty. However, we recommend exchanging it as soon as possible to ensure you have a functioning product for all your cooking needs.

3. Can I exchange my cookware for a different model or color?

Unfortunately, we do not offer exchanges for a different model or color. Our exchange policy only allows for a replacement of the same product. If you would like to try a different model or color, we suggest returning the cookware and purchasing the desired one separately.

4. How do I exchange my cookware if I purchased it through a consultant?

If you purchased your cookware through a Pampered Chef consultant, please reach out to them directly to initiate the exchange process. They will be able to assist you with the exchange and provide further instructions.

5. Can I exchange my cookware if I no longer have the original packaging?

Yes, you can still exchange your cookware even if you no longer have the original packaging. However, we recommend keeping the packaging for a smoother exchange process. If you no longer have it, please contact our customer service team for further assistance.

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