Can I Replace Just the Lid on My DCB?

[wadesgirl]

I just submitted a product adjustment because I found several hairline cracks around the lip of the base (not sure if it's just the finish, or if they go through to the stone) and also a hairline in the lip of the lid that does go through into the stone. The e-mail I received back said I have to return the product! Really? It's only 6 mos old and I've used it only about a dozen times! Do they really make you send it back to get a replacement? That's hefty shipping cost out of my pocket for a basically new product with a defect!!

They have the right to ask for any product back (and they usually do). They also like to see the whole item in case it's a quality issue.

 

[LauraOC]

They have the right to ask for any product back (and they usually do). They also like to see the whole item in case it's a quality issue.

I totally understand that, and I'm happy to return it, but it's defective and prevents me from showing it at cooking shows. I feel that they should pay the shipping cost, not me.

 

[wadesgirl]

I totally understand that, and I'm happy to return it, but it's defective and prevents me from showing it at cooking shows. I feel that they should pay the shipping cost, not me.

They put the rules in place for a reason, they allow 30 days for items to be returned for them to pay shipping and that's it. You can call and check with them, it's worth a shot.