Can I Order a Replacement Piece for My 10 Inch Professional Cookware Set?

Click For Summary

Discussion Overview

The thread discusses the possibility of ordering replacement pieces for the 10-inch cookware from a 6-piece professional cookware set. Participants share experiences regarding customer inquiries and the availability of specific pieces.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant mentions a customer wanting to replace a 10-inch sauté pan that has developed black flecks, inquiring about ordering just that piece.
  • Another participant notes that the 10-inch sauté pan is available as an open stock piece, referencing specific catalog pages.
  • One participant expresses a desire for the 10-inch Executive Covered Skillet to be offered in open stock as well.
  • Another participant clarifies a misunderstanding about the type of pan and suggests contacting customer service for assistance.
  • One participant shares an experience where customer service replaced two 10-inch pieces that lost their non-stick coating under the lifetime guarantee.
  • Another participant emphasizes that the lifetime guarantee applies as long as proper use and care guidelines are followed.

Areas of Agreement / Disagreement

Views differ regarding the availability of specific cookware pieces for replacement, with some participants indicating that certain pieces can be ordered while others suggest they cannot. No clear consensus emerges on the process for obtaining replacements.

Contextual Notes

Participants share personal experiences related to customer inquiries about cookware replacements and the implications of the lifetime guarantee.

Who May Find This Useful

Consultants who encounter similar customer inquiries about cookware replacements or those interested in understanding the warranty implications may find this discussion relevant.

W
Wendyss
Gold Member
Messages
65
Hi,
I have a customer who bought the 6-piece set of professinal cookware. She was cooking something in the 10 inch saute pan and forgot about it. Now it has little black flecks all over it. She wants to replace just that piece. Is there any way to order just that one piece? I can't find it under open stock pieces.
 
Wendyss said:
Hi,
I have a customer who bought the 6-piece set of professinal cookware. She was cooking something in the 10 inch saute pan and forgot about it. Now it has little black flecks all over it. She wants to replace just that piece. Is there any way to order just that one piece? I can't find it under open stock pieces.
Click to expand...
It is available as on open stock piece. # 2769 on page 22 of the new catalog and page 20 of the current one.

I wish they woud offer the 10" Executive Covered Skillet in open stock too!
 
  • Thread starter
  • #3
10 inch panHi Beth,
She has the one who sides has sloped (sitting on the blue trivet)that is shown in picture A on pg. 20 of the current catalog. Is there anyway to replace that one?
 
Wendyss said:
Hi Beth,
She has the one who sides has sloped (sitting on the blue trivet)that is shown in picture A on pg. 20 of the current catalog. Is there anyway to replace that one?
Click to expand...
Oops! Sorry! I read "10 inch skillet" but you wrote "10 inch saute pan".

No it is not availablke separately. I would call PC. Maybe they'll help her out...
 
Wendyss said:
Hi,
I have a customer who bought the 6-piece set of professinal cookware. She was cooking something in the 10 inch saute pan and forgot about it. Now it has little black flecks all over it. She wants to replace just that piece. Is there any way to order just that one piece? I can't find it under open stock pieces.
Click to expand...

It should be guaranteed for a lifetime and PC will replace that piece.
 
I have a new customer that had problems with both of her 10" pieces that she bought several years ago. They both lost their non-stick coating. I called customer service and they will replace both pieces for her - that's what the lifetime guarantee is for!:)
 
Teri.from.MN said:
that's what the lifetime guarantee is for!:)
Click to expand...
True. As long as you follow use and care. If you use metal spatulas or leave the pan on the stove for hours or... the warranty is voided.

It never hurts to ask though!
 

Frequently Asked Questions

Can I order a replacement piece for my 10 Inch Professional Cookware Set?

Yes, you can order replacement pieces for your 10 Inch Professional Cookware Set. Pampered Chef offers replacement parts for many of their products, including cookware.

How do I order a replacement piece for my cookware set?

You can order a replacement piece by visiting the Pampered Chef website and navigating to the replacement parts section. Alternatively, you can contact your Pampered Chef consultant for assistance in placing an order.

Is there a warranty on the cookware set that covers replacement pieces?

Yes, Pampered Chef cookware typically comes with a limited warranty that covers defects in materials and workmanship. If your cookware has a defect, you may be eligible for a replacement under the warranty.

What should I do if the replacement piece I need is not available?

If the specific replacement piece is not available, you can contact Pampered Chef customer service for assistance. They may be able to provide alternatives or inform you when the item will be back in stock.

Are there any additional costs associated with ordering a replacement piece?

Yes, there may be additional costs associated with ordering a replacement piece, such as shipping fees. It's best to check the website or consult with your Pampered Chef consultant for specific pricing details.

You must log in or register to reply here.

Similar Pampered Chef Threads

Replacing a Broken Professional Cookware Lid: FAQs Answered
  • Intrepid_Chef
    • Business, Marketing and Customer Service
Replies
2
Views
2K
DebbieJ
Order Replacement 10" Skillet Lid for Professional 4 Piece Set
  • KatieEast
    • Business, Marketing and Customer Service
Replies
4
Views
2K
AnaCash
Is This Cookware Generation II or Professional?
  • beepampered
    • Business, Marketing and Customer Service
Replies
7
Views
2K
beepampered
Can You Exchange Your SS Cookware Set for the Executive Set at a Discount?
  • chefmelody
    • Business, Marketing and Customer Service
Replies
2
Views
1K
smallfarmmom
Is the Pampered Chef cookware warranty void after one replacement?
  • straitfan
    • Business, Marketing and Customer Service
Replies
8
Views
3K
BethCooks4U
Get a Lifetime Guarantee for Your Cookware | Exchange Process Explained
  • momoftwins
    • Business, Marketing and Customer Service
Replies
14
Views
4K
Lisa/ChefBear
Individual Order for Cookware Set
  • kam
    • Business, Marketing and Customer Service
Replies
23
Views
3K
ChefBeckyD
Can I Split a Show to Get My Cookware Piece? Expert Advice Inside!
  • pamperedtracy
    • Business, Marketing and Customer Service
Replies
10
Views
2K
tlennhoff
Can a Brillo Pad Be Used to Clean a Burned Stainless Steel Saute Pan?
  • letscook04
    • Business, Marketing and Customer Service
Replies
2
Views
2K
letscook04
Ultimate Mandoline Replacement Part
  • Mommy2amo
    • Business, Marketing and Customer Service
Replies
2
Views
4K
Admin Greg
Back
Top