Can Customers Still Order Unavailable Items on PamperedPartner?

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Discussion Overview

The thread explores the process of ordering unavailable items through PamperedPartner, focusing on backorders and system limitations. Participants share their experiences and challenges related to placing orders for items that are not currently available.

Discussion Character

  • Anecdotal
  • Technical explanation

Main Points Raised

  • One participant inquires about the ability to place orders for unavailable items and whether backordered items will ship when available.
  • Another participant notes that items on backorder will ship once they are back in stock, while items on stop sell cannot be ordered at all.
  • One participant shares their experience of the software preventing order submission due to unavailable items, requiring their removal before proceeding.
  • Several participants discuss specific unavailable items and express frustration over the inability to complete orders.
  • One participant mentions that they updated their software but the issue persisted, leading them to consider covering costs for unavailable guest specials themselves.
  • Another participant suggests contacting tech support for assistance with the ordering issue, highlighting various troubleshooting steps that could be taken.
  • One participant advises checking the date of the show, as incorrect dates may cause issues with order processing.

Areas of Agreement / Disagreement

Views differ regarding the functionality of the ordering system and the handling of unavailable items, with no clear consensus on the best course of action for resolving these issues.

Contextual Notes

Participants share personal experiences with the ordering system and its limitations, particularly in relation to specific items and software updates.

Who May Find This Useful

Consultants facing similar challenges with ordering unavailable items or navigating the PamperedPartner system may find the shared experiences relevant.

Citchen Couture
Citchen Couture
Messages
21
I just wondering, if a customer places an order for an item that I discover is not available - at the time of order, can the customer still place the order and pay for it? Will the back-order item be shipped when it comes in or is it impossible to place the order through PamperedPartner?

Thanks!
 
If it is on Backorder then it will ship when it comes in..but if it is on Stop Sell then we can not take orders for it. Does that answer your question?
 
  • Thread starter
  • #3
Yes, thank you so much!
 
  • Thread starter
  • #4
Actually, the software will not allow me to process and submit the show without removing those items. During the finalizing process it says "Item not available" and I cannot proceed until I remove the item from the order. ????
 
  • Thread starter
  • #6
1169 Nylon Knife $5.00 pg 48 and
#1103 Biscuit Cutter $9.50 pg 31Plus none of the Guest Specials are available either (the Microfiber Dish Towels) and I have two guest that should receive them.
 
have you done an update recently.
 
  • Thread starter
  • #9
Nope, I updated - problem still exists. Oh well, thanks for the help everyone! I will just remove the items and buy my customers the towels on my own expense.
 
I would call the tech support so that you do not have to take it out of your expenses.....They are very helpful...you might have to close program and restart or check your date on the show...there are so many different things that could be going on....Definitely call tech support.
 
Citchen Couture said:
Nope, I updated - problem still exists. Oh well, thanks for the help everyone! I will just remove the items and buy my customers the towels on my own expense.
Click to expand...

Is the $60 before the shipping and tax? Just trying to think of what the problem might be.

Is the show dated for October? I know that I have entered one the month before..then forgot to change the date.
 
Do a manual update from behind Consultant's corner! That should work.
 
Make sure the date of your show is October. Sometimes this is the problem. You may have accidently entered in the wrong date.
 

Frequently Asked Questions

Can customers still order unavailable items on PamperedPartner?

No, customers cannot order items that are currently marked as unavailable on PamperedPartner. If an item is out of stock, it will not be available for purchase until it is restocked.

What happens if a customer tries to order an unavailable item?

If a customer attempts to order an unavailable item, they will receive a notification that the item is out of stock and will not be able to complete the purchase until the item becomes available again.

Are there any alternatives for customers wanting unavailable items?

How can customers be notified when an unavailable item is back in stock?

Is there a way to reserve unavailable items for future purchase?

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