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Discussion Overview
The thread explores participants' experiences and opinions regarding making calls on Friday evenings for customer care, bookings, and referrals. Participants share their preferences and reactions they encounter when calling at this time.
Discussion Character
- Anecdotal
- Opinion-based
Main Points Raised
- One participant, identifying as Rebajoe, inquires about the reactions to making calls on Friday evenings.
- Another participant mentions they typically avoid Friday evenings due to difficulty reaching people and often working during that time.
- One participant shares that they do make calls on Fridays but did not do so on a particular evening due to preparation for an event.
- Another participant expresses a dislike for making calls any day, feeling intrusive, and prefers Sunday evenings for calling.
- One participant notes they do not focus on the day of the week and emphasize asking if it is a good time to talk when they call.
- Another participant suggests that the timing of calls is less important, as people may be busy regardless of when the call is made, as long as the caller checks if it is a good time.
Areas of Agreement / Disagreement
Views differ on the appropriateness of calling on Friday evenings, with some participants avoiding it while others do not see it as a significant issue.
Contextual Notes
Participants share personal experiences and preferences regarding the timing of calls, reflecting varied approaches to customer communication.
Who May Find This Useful
This discussion may be of interest to Pampered Chef consultants considering their strategies for making customer care calls and managing bookings.
Intrepid_Chef
Silver Member
- 5,144
PamperedchefDaly
Gold Member
- 486
I stay away from Friday nights and Monday nights. Sunday evenings are good, because everyone has had their weekend, and now they are switching gears for the new week.
NooraK
Gold Member
- 5,854
I don't really pay attention to the day that much. When I do call, I greet them, and the first thing I do is ask "is this a good time?" This gives them an out right off the bat and they don't have to feel guilty about not taking the call. And if they do say it isn't a good time, I make sure I take all guilt away by ensuring them that's fine, and asking when would be a better time.
kdangel518
Gold Member
- 932
Frequently Asked Questions
What are the common reactions from customers when I call them on Friday evenings?
Many customers may appreciate the call as it often aligns with their relaxed weekend mood. However, some might be busy with family activities or unwinding from the week, leading to mixed reactions. It's essential to gauge their mood and be respectful of their time.
How can I make my Friday evening calls more effective?
To enhance the effectiveness of your calls, consider scheduling them for a time when your customers are likely to be free, such as early evening. Prepare a friendly and engaging script, and be ready to adapt based on the customer's responses. Personalizing your approach can also help in making a positive impression.
What experiences have others had when making calls on Friday evenings?
Many direct sellers report that Friday evening calls can lead to more relaxed and open conversations. Some have shared success stories of closing sales or booking parties during these calls, while others have encountered customers who prefer to avoid business discussions at the end of the week.
Are there any specific tips for handling objections during Friday evening calls?
When faced with objections, it's crucial to remain calm and understanding. Acknowledge their concerns and offer solutions that fit their needs. Since it's the end of the week, try to keep the conversation light and friendly, and suggest following up at a more convenient time if they seem uninterested.
Should I avoid calling certain customers on Friday evenings?
Yes, it may be wise to avoid calling customers who have previously indicated that they prefer not to be contacted during weekends or those who have busy family schedules. Keeping track of customer preferences can help you build better relationships and improve your overall success in direct sales.
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