Best Sale? No Turquoise Shaw or Choc Jac 4 Me?

[PamperedSD]

I just called about my order. The lady was so nice! She said the purse I ordered and the hoodie were out of stock. She said they had 1000's of orders and can't seem to keep up. She was nice enough to check the stock for me to see if they had any other bags/purses on sale still in stock. She said no - the diaper bag is still listed and she said she knows its gone and will try and get it updated asap. She even checked to see if they had any hoodie in any color in the size I ordered. Being that she was so nice and helpful, I'm not upset that I didn't get all my items. I asked about shipping and she said she was finalizing my order as we speak and that it should go out today now that I do not have any out of stock items on my order. She also said that if the $$ was still on hold on my cc or if it had already been charged that any credit would be given today and she let me know my new total so I could check my statement tomorrow and make sure its correct. This is my first experiece with Merill - and I'm please to say I will be a returning customer.

 

[Liquid Sky]

I never got an email. I just called and checked on my order. Of course the XL chocolate jacket is not available as well as my black 3/4 sleeve crew neck shirt is gone. UGH.

 

[1234blessed]

Never got an email, called to check on the order & no diaper bag for me either I really wanted it, oh well They said my hoodie would ship out today, but I would have to place another order if I wanted to add something in place of the diaper bag - s&h again plus who knows if I would get what I ordered or not - no thanks!

 

[NooraK]

How interesting...the diaper bag is still listed today.

The gal I spoke to said they were "waiting to see if it will be available after the sale." I din't really know what to make of it. She was specific that the wallet was discontinued and would not be coming back, so it gave the impression that the bag might be a continuing product. I sure hope so, because there's going to be a lot of people upset if they're being allowed to order it while Merrill knows they don't have any more, if they then decide to stop making it.

 

[Judybabe]

I just called, today is the 14th. Nothing is coming that I ordered except one jacket. I did also order the diaper bag. The single jacket is in shipping today and I asked if I could add something else to help offset the shipping and she said no since it was already 'out'.However she did give me free shipping on another order, so I ordered another MF jacket and one of those HWC fleece jackets. Free shipping. heh!She said that they had literary hundreds of orders within minutes of the original email going out and their staff is extremely overtaxed. If we are not careful and get rude, they might not offer this kind of sale again. Too hard to handle.She was very nice and I appreciate her efforts to save me money!!!!

 

[NooraK]

Well, geez. What did they expect, offering a $50 jacket for $10?

 

[Intrepid_Chef]

... that never should have been $50 in the first place!Actually, I ended up calling three times ... first time I called and found out the black hoodie was unavailable (from someone who could barely speak English) Then I called my friend and called Merrill back again. She too said she didn't understand why the diaper bag was up but was trying to get it updated. She's not sure if it will be available after the sale. I asked if there would be any shipping charges if I decide to get something else instead and she said there would not be. I'm debating the HWC backpack, which I don't need, since there is not likely to be anything available for $5 after the sale is over. Sadly, my stupid cordless dropped the call.So I called again and talked to the other lady, who completed the transaction.Looks like my card is being charged for the whole $33.50 ....

 

[chefjeanine]

... that never should have been $50 in the first place!

....

I was wondering if they would get the hint -- people will order if it's not priced so over-the-top.

I'm not suggesting that these things be so inexpensive every day, but they would do (a lot more) business with me if I thought items reasonably priced.

 

[rennea]

I got all of my stuff, but I ordered mediums. Unfortunately I wore the blue short sleeve sweater-style shirt yesterday and somehow a pen got ink right in the middle. Now to figure out how to get it out?!

Hairspray will take ink out Janet. Spray on then run under cold water, you might have to do it a couple times. Works good on grass stains to!

 

[1234blessed]

They have finally taken the diaper bags off. If they are going to offer them, possibly, after this sale it looks like they would just put the ones who have ordered it on BO status. I'm sure they will have a new, higher price after this sale.

 

[Lisa/ChefBear]

I was wondering if they would get the hint -- people will order if it's not priced so over-the-top.

I'm not suggesting that these things be so inexpensive every day, but they would do (a lot more) business with me if I thought items reasonably priced.

I agree, if things were more reasonable and shipping wasn't so horrible, I'd be more apt to order. And if you could know the size you order would fit right!!

I'd wear logo wear everywhere if I could get it cheaper.

Lisa

 

[wadesgirl]

Found out that one of the shirts I ordered was not available! Bummer!

 

[Chefgirl2]

Okay...I received a call this morning and was told that they do have the turquoise shaws and the chocolate jacket allocated for me. But, they Do Not have the wallets or red apron.

I asked if they were adjusting the shipping fees because I carefully spent my money trying to stay within the $65-$70 range and not go over. I let her know I was bummed because the wallets were for the guys on my team and the apron was for Top Seller.

I asked: Why did others get their orders way before me? And, why didn't the computer say out of stock when I placed that order? Why wouldn't they give me a call. They obviously have my number. Why did they send the email out right before they closed for the night?

No clear answers but she isn't charging me for shipping. Which I did not ask for...but was glad they did it as a goodwill gesture. I don't know when I'll get them...

 

[wadesgirl]

Okay...I received a call this morning and was told that they do have the turquoise shaws and the chocolate jacket allocated for me. But, they Do Not have the wallets or red apron.

I asked if they were adjusting the shipping fees because I carefully spent my money trying to stay within the $65-$70 range and not go over. I let her know I was bummed because the wallets were for the guys on my team and the apron was for Top Seller.

I asked: Why did others get their orders way before me? And, why didn't the computer say out of stock when I placed that order? Why wouldn't they give me a call. They obviously have my number. Why did they send the email out right before they closed for the night?

No clear answers but she isn't charging me for shipping. Which I did not ask for...but was glad they did it as a goodwill gesture. I don't know when I'll get them...

I tried to ask about the shipping since I did the same thing as you. The lady sounded completely confused and didn't understand what I meant. I finally just told her not to worry about it.

 

[crystalscookingnow]

I tried to ask about the shipping since I did the same thing as you. The lady sounded completely confused and didn't understand what I meant. I finally just told her not to worry about it.

I would call back & talk with someone else. I know it doesn't seem worth it but they should be fixing that for everyone that the missing items adjusts the total to a different (lower) shipping level.

 

[PamperedChefLayla]

So far no e-mail or phone call so maybe my items are coming

 

[PamperedChefLayla]

So far no e-mail or phone call so maybe my items are coming

ok so Merrill charged my card for the total amount of the purchase and then $2.00 additional. Not sure but it needs to go back into my account. That has never happened before. Anywho, they charged my card so I guess my stuff is on the way. Yay!!!

 

[Judybabe]

well it was fun while it lasted...

 

[AJPratt]

... that never should have been $50 in the first place!

I always thought their prices were VERY high and the fit of the clothes are inconsistent. I know they put up the size chart, but what seems like will fit according to the chart does not when I get it.

I decided not to order because I have little luck with them.

 

[Geekgirl69]

ok so Merrill charged my card for the total amount of the purchase and then $2.00 additional. Not sure but it needs to go back into my account. That has never happened before. Anywho, they charged my card so I guess my stuff is on the way. Yay!!!

They charged my card for the full amount and the 1.00 additional on the 8th (41 and change). I got the email that two of the things I ordered are not available. Now on the 14th they charged my card for 38 and change. What's up with that? I guess the second charge meant something shipped but the 2 items were definitely more than 3 dollars. I am so confused.

 

[NooraK]

What you're seeing on your card is most likely an authorization. Merrill will authorize your card for the full amount of your order when you place it, to make sure you can cover the whole charge. They will then authorize your card as they ship items for the actual amount of whatever ships.

For example, you could have a $60 order, but $20 is on backorder. You would see a $60 authorization as soon as you place the order, and then a $40 authorization in a couple of days. Then when the backordered item ships later, you'll see $20. The $60 authorization will fall off in about 7 days.

The $1 authorizations are generally created by the system they use to verify that your address matches the address on your card (and will also fall off).

 

[Teresa Lynn]

ok I ordered the xl red jacket, the turquoise shawl, $30 worth of stickers, a making strides tshirt & 2 of the 3/4 sleeve snap shirts the second we got the email..... Last night I got an email saying my jacket was not available and checked the Merrill site nothing in my cart has been processed and no charges to my ccI HATE Merrill why can't we get a reliable (size wise) vendor loved it when Jay owned A Visible Difference Everything fit and was a great price

 

[Judybabe]

Maybe something is in the wind, that's why Merrill is dumping product.

 

[esavvymom]

ok I ordered the xl red jacket, the turquoise shawl, $30 worth of stickers, a making strides tshirt & 2 of the 3/4 sleeve snap shirts the second we got the email..... Last night I got an email saying my jacket was not available and checked the Merrill site nothing in my cart has been processed and no charges to my ccI HATE Merrill why can't we get a reliable (size wise) vendor loved it when Jay owned A Visible Difference Everything fit and was a great price

What do you mean by that? If you completed the "check out" process, there wouldn't be anything in your cart anymore.
I don't know of any way to check shipping status or even Order Status, etc. I just see Order History for submitted orders showing what I ordered. (which- what company these days DOESN'T have a way to check your order status/shipping/tracking, etc...how ancient is that??)

 

[janetupnorth]

Maybe something is in the wind, that's why Merrill is dumping product.

No, they traditionally get rid of stuff for a new season. I just think some of these things haven't sold as well as the planned so they have to dump the prices to get business.

 

[Teresa Lynn]

sorry it was a typo, not the site the customer service rep said it wasnt processed

 

[Geekgirl69]

What you're seeing on your card is most likely an authorization. Merrill will authorize your card for the full amount of your order when you place it, to make sure you can cover the whole charge. They will then authorize your card as they ship items for the actual amount of whatever ships.

For example, you could have a $60 order, but $20 is on backorder. You would see a $60 authorization as soon as you place the order, and then a $40 authorization in a couple of days. Then when the backordered item ships later, you'll see $20. The $60 authorization will fall off in about 7 days.

The $1 authorizations are generally created by the system they use to verify that your address matches the address on your card (and will also fall off).

I kinda get that except that authorizing the full amount and authorizing almost double are two different things and can wreck havoc on one's budget.

 

[kdangel518]

So far no e-mail or phone call so maybe my items are coming

Ditto!

And the minimum length of messages is really annoying sometimes

 

[NooraK]

Yes, it stinks with debit cards. The system was created for credit cards (where it doesn't really matter that much), and has not been changed to accommodate debit cards which draw on your checking account.

 

[kdangel518]

Ok, I just checked my bank account and my balance and available balance are about $81 shy of eachother, which was the amount of my Merril order, but the Merril charge is not showing up on my account yet, and I placed my order almost a week ago. I did get an email confirmation of my order but haven't rec'd anything saying any of my items weren't available... so I'm wondering what exactly is going on?I'm going to give them a call tomorrow and see what's up. I'm worried after seeing everyone else's posts