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Pampered Chef: Sales Best Sale? No Turquoise Shaw or Choc Jac 4 Me?

  1. Chefgirl2

    Chefgirl2 Advanced Member Gold Member

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    :confused:I posted this under the original Best Sale E-V-E-R...but then I realised most might not look at it since they are finished shopping.

    I want to know...Did anyone place an order for the Turquoise Pashmina or an XS Chocolate Micro Suede Jacket after I posted this thread? If so, did you receive them?

    I still don't have my order...and at 5:23 today I received this:
    Thank you for your recent order from Merrill Corporation.

    Our records indicate you have ordered the: PASHMNA SHAWL, TURQUOISE

    Your order # is: XXXXXXX

    This item is no longer available. Unfortunately, we will be unable to fulfill this part of your order at this time. This item has been deleted from your present order and you have not been charged for the product.

    We apologize for any inconvenience this may have caused. We invite you to visit our website or contact customer service to see if we have similar products that may meet your needs.

    If you have any questions, please do not hesitate to give us a call at the number listed below Monday – Friday 8:00 – 5:00 CST or you may respond to this email.

    Merrill Corporation
    4110 Clearwater Road
    St.Cloud MN 56301

    And I received a second similar email saying the same for the Chocolate Jacket! Didn't PamperedDi just post today that Merrill was fixing the jacket price issue? And surely they could have called me to see if I wanted them to add 2 more black Pashminas to my order since they are similar. Seriously, I ordered 4 shaws. They are not all for me. And, why not call to see if I would like a small instead of x-small on the jacket? I did order 2 xsmalls and 1 small... They did ask for my phone number on the form

    Okay, my rant is finshed.

    So, did anyone order those items after me and get what I did not? Just wondering...and preparing...
     
    Last edited: Sep 12, 2009
    Sep 11, 2009
    #1
  2. Lisa/ChefBear

    Lisa/ChefBear Veteran Member Gold Member

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    I also got that email on these products:

    BOAT GROMMET TOTE
    PASHMNA SHAWL, TURQUOISE
    ROUND PROMO CLIPS
    TPC 8.5 X 11 NOTEPADS 2007 UNIMP
    TRAVEL DOCUMENT HOLDER

    AND I got emails on each one of these so far........as Whoopi would say What the H@ll??:grumpy:

    Why didn't they have their inventory logged properly and why did they take my order etc and then not have the stuff. :(

    Some I really ordered, as I normally wouldn't order just them, but figured since I'm paying S&H I might as well get, but I REALLY REALLY wanted that SHAWL :cry::cry:

    But I have not as of yet rec'd an email about the coats I ordered, but they are bigger girl sizes. I wish I could fit an XS, I think my 10 year might fit one of those :eek:

    Well I'm going to my corner to cry over not getting my shawl.:cry:

    Lisa
     
    Sep 11, 2009
    #2
  3. Lisa/ChefBear

    Lisa/ChefBear Veteran Member Gold Member

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    I also placed my order, that first day when sale went into effect.

    Lisa
     
    Sep 11, 2009
    #3
  4. cmdtrgd

    cmdtrgd Legacy Member Gold Member

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    Me too....and lost the red and chocolate jackets as well as the promo clips.
     
    Sep 11, 2009
    #4
  5. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    The XS is only available in honey on the web site now.

    They're out of XL in chocolate as well though the red seems to be available.

    I'm shoping for my preggo recruiter (who is hoping to have logowear for the festival we're working this weekend) and it is slim pickings. The black 3/4 sleeve shirt is only available in medium, the polos and larger hoodies are only available in white, but there is a light blue short sleeve sweater available.

    I'm trying to order as early in the weekend as I can, but if they run out of jackets by the time I order, I'm going to be seriously ticked!
     
    Sep 11, 2009
    #5
  6. dannyzmom

    dannyzmom Legend Member Gold Member

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    I got the jacket in honey XS and have not yet gotten an email (or a package for that matter)
     
    Sep 11, 2009
    #6
  7. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    The honey size is still available on the site tonight. I've been experimenting with adding shirts in various sizes and not stating a quantity. If it's available, they tell me to specify a quantity. If it is not, they tell me "black large is not offered."
     
    Sep 11, 2009
    #7
  8. Porchechef

    Porchechef Member

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    I was so bummed! I hope I get what I ordered! I ordered a chocholate jacket, sweater (short sleeve) and a stamp with address, etc. See see!
     
    Sep 11, 2009
    #8
  9. Judybabe

    Judybabe Guest

    I ordered tuesday and have not received either a package or an email.

    hmmmm
     
    Sep 11, 2009
    #9
  10. I totally feel your pain. I ordered one of the shirts and got an email today saying that it was unavailable. Now, what I don't get is when I went to the website it is still listed and looks like you can add it to the cart. You would think that they would have kept a close look at their stock, before starting this sale!
     
  11. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    Which shirt? I'll order it tomorrow morning b/c Preggo Recruiter is in bed now ... and I'm really worried they'll run out of stuff. The t-shirts are not that much more than the hoodie and they're not in danger of running out of those.
     
  12. dannyzmom

    dannyzmom Legend Member Gold Member

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    Just checked and my CC has not yet been charged. I placed my order Tuesday. Uh Oh.
     
    Sep 11, 2009
    #12
  13. esavvymom

    esavvymom Legend Member Staff Member

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    I had originally ordered the Chocolate jacket in XL- but got the infamous email too. I also got it about a Youth T-shirt. I just tried ordering the chocolate in a L, and went ahead and ordered the Red in XL- just in case.

    But if I get another email- I'm going to call and tell them to cancel ALL of my orders! I only ordered because of the jackets.
     
    Sep 11, 2009
    #13
  14. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    I'd follow up your order with a phone call. That's what I'm going to do. I'm also going to ask when things wlll be shipped. My recruiter is hoping to have her logowear next Saturday, and I don't think that's unrealistic b/c people were having things arrive within a few days.
     
  15. esavvymom

    esavvymom Legend Member Staff Member

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    They aren't open till Monday. :(
    But yes, I've seen the other thread where everyone got things- and I think I ordered the same day it was announced. We'll see.
     
    Sep 11, 2009
    #15
  16. Chefgirl2

    Chefgirl2 Advanced Member Gold Member

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    It's really bugging me that I saw people getting their items all day...and then I get the "sorry we're out" letter.

    Did you all get your rejection letters real late like I did? So late that I couldn't complain until Monday...
     
    Sep 11, 2009
    #16
  17. esavvymom

    esavvymom Legend Member Staff Member

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    Hmmm...now that you mention it- yes- they did come late so we couldn't call. I bet they did it on purpose too! Considering I ordered 2 days ago, why wouldn't I have been notified then?
     
    Sep 11, 2009
    #17
  18. Shawnna

    Shawnna Senior Member Gold Member

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    I got 2 emails...they are out of small yoga pant and the chocolate jacket (s). Hope I get the other stuff. I ordered a shawl but didn't get an email about it.
     
    Sep 11, 2009
    #18
  19. NooraK

    NooraK Legend Member Gold Member

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    I was looking at some of the items, and at one point the jackets were saying "not available but can be ordered." I thought that meant they would be on back order. Some items did specify "While Supply Lasts" so I would think once those are gone, they're gone (but it's annoying if the site lets you order and then sends you an email later).

    Did the email about the jacket specify that they couldn't fulfill that one as well?

    I have not received my items, but I haven't received emails either. DH did talk me out of the red microsuede jacket though since I already have the Chocolate one...
     
    Sep 11, 2009
    #19
  20. crystalscookingnow

    crystalscookingnow Senior Member Gold Member

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    I haven't gotten an e-mail or a package yet. We'll see. My order still shows on the website under order history.
     
  21. Lisa/ChefBear

    Lisa/ChefBear Veteran Member Gold Member

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    My card was charged on the 8th for full amt of order (with Choc. jacket being over priced, but ordered so I'd get it)

    Also on the 8th was a $1.00 fee

    I sent email and called on 9th about wrong price bring charged, they were going to credit my card, and on 9th

    I was charged ANOTHER $1.00!!

    So I'm going to have to stay on top of this, as not only was I charged to much to begin, but after taking all that I can't get off, taxes and S&H rates should come down too.

    UGH!!

    I've got nothing saying it's shipping and I ordered first day of sale. I need this stuff for booth in a little over a week.

    Still :cry::cry: overing my Turq. shawl.

    Lisa
     
  22. jwagner75

    jwagner75 Novice Member

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    my card was also charged and now the charge is missing, I went to the vendor site and I cannot check shipping, I did get a email that two of my items were out of order. Well do not let me put them in my cart....I hate that. One I checkout I assumed they were mine. DARN IT Jess
     
    Sep 12, 2009
    #22
  23. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    Hmmmm ... I was thinking (and its a dangerous thing when I think this early ...)

    Your car was charged for the full amount (and I would fight that #29.95 since it was clearly a mistake.)

    And yet they sent you an e-mail sayin that "your card has not been charged" for this item.

    I'm reading between the lines and thinking that the same e-mail went out to everybody who ordered items that went out of stock, the second they went out of stock, and that maybe, just maybe, your items may be on the way after all for some of you!

    I'd call them on Monday morning to see what is up ....
     
  24. NooraK

    NooraK Legend Member Gold Member

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    I'm sure those $1.00 charges won't stick to your card. They're probably temporary authorizations, and will most likely fall off. Merchants often run $1.00 authorizations to do address verifications and such. With debit cards it can be a pain because the bank puts the funds on hold in your account. Temporary authorizations generally hold for 5-7 days. If they are not processed by then, the authorization will fall of. The tricky part is that if it is a legitimate charge, the merchant can still use that authorization to process your purchase and apply the charge to the account (the amount of time they have to do that varies by the type of merchant).
     
    Sep 12, 2009
    #24
  25. PamperedChefLayla

    PamperedChefLayla Member Gold Member

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    So more than like I will probably only get my HWC pedometer and my other license plate cover. Grrrrr
     
  26. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    Well GRRRR!

    My friend's hoodie is not available in black after all, despite the fact that Merrill's site STILL says that it's available.

    So she had to settle for white. Maybe it can be dyed. At least she could get it in the larger size.

    Also, they are not sure if they're getting the diaper bags back in stock after all. They said they have like 50,000 on back order ...
     
  27. janetupnorth

    janetupnorth Legend Member Gold Member

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    I got all of my stuff, but I ordered mediums. Unfortunately I wore the blue short sleeve sweater-style shirt yesterday and somehow a pen got ink right in the middle. :( Now to figure out how to get it out?!
     
    Sep 14, 2009
    #27
  28. dannyzmom

    dannyzmom Legend Member Gold Member

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    I finally called this morning and asked them what was up. She said two of my items were sold out - the Legacy Indexer Wallet (ordered 1) and the Diaper Bag (ordered 2). She said i should have rec'd an email about that (I did not) but she allowed me to switch out for a $15 item (the total value of my unavailable items was $15) so I was able to get a cable sweater in pink. She said it should ship later today.
    I wonder what would have happened if I'd not called...
     
    Sep 14, 2009
    #28
  29. NooraK

    NooraK Legend Member Gold Member

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    I just called. I ordered 9/9, and she said that the order should ship today. When I asked her why, she said it looks like they were waiting to see if they would be getting any more of the diaper bags. The wallet unfortunately was no longer available and is discontinued. Well, at least DH will be happy to hear that my total is less than originally planned.
     
    Sep 14, 2009
    #29
  30. janetupnorth

    janetupnorth Legend Member Gold Member

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    How interesting...the diaper bag is still listed today.
     
    Sep 14, 2009
    #30
  31. PamperedSD

    PamperedSD Member

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    I just called about my order. The lady was so nice! She said the purse I ordered and the hoodie were out of stock. She said they had 1000's of orders and can't seem to keep up. She was nice enough to check the stock for me to see if they had any other bags/purses on sale still in stock. She said no - the diaper bag is still listed and she said she knows its gone and will try and get it updated asap. She even checked to see if they had any hoodie in any color in the size I ordered. Being that she was so nice and helpful, I'm not upset that I didn't get all my items. I asked about shipping and she said she was finalizing my order as we speak and that it should go out today now that I do not have any out of stock items on my order. She also said that if the $$ was still on hold on my cc or if it had already been charged that any credit would be given today and she let me know my new total so I could check my statement tomorrow and make sure its correct. This is my first experiece with Merill - and I'm please to say I will be a returning customer. :D
     
    Sep 14, 2009
    #31
  32. Liquid Sky

    Liquid Sky Advanced Member

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    I never got an email. I just called and checked on my order. Of course the XL chocolate jacket is not available as well as my black 3/4 sleeve crew neck shirt is gone. UGH.
     
    Sep 14, 2009
    #32
  33. 1234blessed

    1234blessed Novice Member

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    Never got an email, called to check on the order & no diaper bag for me either:( I really wanted it, oh well:rolleyes: They said my hoodie would ship out today, but I would have to place another order if I wanted to add something in place of the diaper bag - s&h again plus who knows if I would get what I ordered or not - no thanks!:D
     
    Sep 14, 2009
    #33
  34. NooraK

    NooraK Legend Member Gold Member

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    The gal I spoke to said they were "waiting to see if it will be available after the sale." I din't really know what to make of it. She was specific that the wallet was discontinued and would not be coming back, so it gave the impression that the bag might be a continuing product. I sure hope so, because there's going to be a lot of people upset if they're being allowed to order it while Merrill knows they don't have any more, if they then decide to stop making it.
     
    Sep 14, 2009
    #34
  35. Judybabe

    Judybabe Guest

    I just called, today is the 14th. Nothing is coming that I ordered except one jacket. I did also order the diaper bag. The single jacket is in shipping today and I asked if I could add something else to help offset the shipping and she said no since it was already 'out'.

    However she did give me free shipping on another order, so I ordered another MF jacket and one of those HWC fleece jackets. Free shipping. heh!

    She said that they had literary hundreds of orders within minutes of the original email going out and their staff is extremely overtaxed. If we are not careful and get rude, they might not offer this kind of sale again. Too hard to handle.

    She was very nice and I appreciate her efforts to save me money!!!!
     
    Sep 14, 2009
    #35
  36. NooraK

    NooraK Legend Member Gold Member

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    Well, geez. What did they expect, offering a $50 jacket for $10?
     
    Sep 14, 2009
    #36
  37. Intrepid_Chef

    Intrepid_Chef Legend Member Silver Member

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    ... that never should have been $50 in the first place!

    Actually, I ended up calling three times ... first time I called and found out the black hoodie was unavailable (from someone who could barely speak English)

    Then I called my friend and called Merrill back again. She too said she didn't understand why the diaper bag was up but was trying to get it updated. She's not sure if it will be available after the sale. I asked if there would be any shipping charges if I decide to get something else instead and she said there would not be. I'm debating the HWC backpack, which I don't need, since there is not likely to be anything available for $5 after the sale is over. Sadly, my stupid cordless dropped the call.

    So I called again and talked to the other lady, who completed the transaction.

    Looks like my card is being charged for the whole $33.50 ....
     
  38. chefjeanine

    chefjeanine Legacy Member Gold Member

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    I was wondering if they would get the hint -- people will order if it's not priced so over-the-top.

    I'm not suggesting that these things be so inexpensive every day, but they would do (a lot more) business with me if I thought items reasonably priced.
     
    Sep 14, 2009
    #38
  39. rennea

    rennea Legacy Member Gold Member

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    Hairspray will take ink out Janet. Spray on then run under cold water, you might have to do it a couple times. Works good on grass stains to!
     
    Sep 14, 2009
    #39
  40. 1234blessed

    1234blessed Novice Member

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    They have finally taken the diaper bags off. If they are going to offer them, possibly, after this sale it looks like they would just put the ones who have ordered it on BO status. I'm sure they will have a new, higher price after this sale.
     
    Sep 14, 2009
    #40
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