Augh! Not Registered Under My Pws--Again!

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Discussion Overview

This thread discusses experiences related to managing bridal registries that have been set up incorrectly under the main Pampered Chef website instead of individual consultants' personal websites (PWS). Participants share their frustrations and strategies for addressing this issue.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant expresses frustration about a bride setting up a registry under PC.com instead of their PWS and mentions previous difficulties in resolving this with the home office.
  • Another participant suggests that since the bride has given access, it would be acceptable to manage the registry as proposed.
  • Several participants agree with the idea of deleting the incorrect registry and starting a new one, confirming the initial participant's thoughts.
  • One participant shares their experience of a similar situation, noting that the bride was able to cancel the incorrect registry and set up a new one under the proper consultant.
  • Another participant emphasizes the importance of customer service in resolving the issue.

Areas of Agreement / Disagreement

There appears to be general agreement among participants on the approach of deleting the incorrect registry and starting a new one, with multiple users supporting this course of action.

Contextual Notes

Participants share personal experiences and opinions regarding the management of bridal registries, highlighting the challenges faced when registries are not set up correctly.

Who May Find This Useful

This discussion may be useful for consultants who encounter similar issues with bridal registries and are looking for insights from others' experiences.

straitfan
straitfan
Gold Member
Messages
1,455
For the 2nd time this summer I have a bride who set up her registry under PC.com (not my PWS) and I am doing her shower. Last time I contacted HO and asked them to change it, and they replied that it was impossible. We had to delete the registry and start over. This particular bride appears to have a bit of attitude regarding starting over. She e-mailed me her user name and password, and said that I could just manage it that way.

Do you think it would be okay if I just printed out her registry, then used the info she gave me to delete her registry and start over? :confused:

I WISH that HO had a better way of handling this........SURELY someone there can just change who it's under with a few clicks!
 
straitfan said:
For the 2nd time this summer I have a bride who set up her registry under PC.com (not my PWS) and I am doing her shower. Last time I contacted HO and asked them to change it, and they replied that it was impossible. We had to delete the registry and start over. This particular bride appears to have a bit of attitude regarding starting over. She e-mailed me her user name and password, and said that I could just manage it that way.

Do you think it would be okay if I just printed out her registry, then used the info she gave me to delete her registry and start over? :confused:

I WISH that HO had a better way of handling this........SURELY someone there can just change who it's under with a few clicks!
Click to expand...

yes, she has given you access, so I would just do it.
 
I would do that too.
 
  • Thread starter
  • #4
That's what I really want to do, so with your 2nd and 3rd opinions, I think I will! Thanks for confirming for me! :)
 
Just make sure you e-mail her the new password as that will change. Never mind. That is her own password right? That wouldn't change. I'm tired here can ya tell?
 
I recently had a bride register with me, (HO lead) and another consultant contacted me and said she was suppose to register under her. The only thing I could do is contact the bride and tell her the situation and that the bride herself can cancel off my website. Which is what she did, and then did a new register under the proper consultant. So, you might contact the bride and ask her to do that.
 
I would print out her registry, then go in with her password and delete it. Next go to your website and set up a new one, e-mail her the password etc. I have run into this before, and what you have to remember, her registery not being on your website only affects you, not her, she's already set it up once, so just get in your best customer service mode and fix everything.
 
Go for it!
 

Frequently Asked Questions

What does "Not Registered Under My PWS" mean?

"Not Registered Under My PWS" indicates that a customer is trying to place an order through your Personal Website (PWS) but their account is not linked to your consultant ID. This can happen if they have previously ordered through another consultant's site or if they have not registered properly.

How can I help a customer who sees this message?

If a customer encounters this message, advise them to check if they are logged into the correct account. They may need to create a new account under your PWS or contact customer service for assistance in linking their account to your consultant ID.

What steps can I take to prevent this issue?

To minimize this issue, encourage your customers to always use your PWS for their orders. You can also remind them to log in before placing an order and to save your website link for future use. Regular communication and reminders can help keep them engaged with your site.

Can I track if a customer is registered under my PWS?

Yes, you can track your customers through your consultant dashboard. You can see who has ordered from your PWS and if they are registered under your account. This information can help you follow up with customers who may need assistance.

What should I do if a customer insists they registered under my PWS?

If a customer believes they registered under your PWS but still sees the error, ask them to verify their account details, such as email and password. If the issue persists, suggest they reach out to Pampered Chef customer service for further investigation and support.

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