Arrgh!!!! Ho Wait Time, Again...

[Nanisu]

The only thing worse than waiting for a call back for 2 hours is getting the call and then they put me on hold when they call me! AARGH!

:cry:

 

[sburnside]

1 1/2 hours as of 2:10.

 

[PCJenni]

I got a call back really quickly this morning. They said 50 minutes but it was closer to 30.

 

[pamperedbecky]

I called about 90 minutes after they opened this morning. It said the wait time was 45-60 minutes or so. I knew I'd be leaving the house to run errands and I didn't want to get a call back. So I just waited on hold for the heck of it. Well, in less than 2 minutes, someone picked up and I got my adjustments taken care of!! I was glad I tried that, but I know it doesn't always work. I was surprised!

 

[DebbieJ]

I called about 90 minutes after they opened this morning. It said the wait time was 45-60 minutes or so. I knew I'd be leaving the house to run errands and I didn't want to get a call back. So I just waited on hold for the heck of it. Well, in less than 2 minutes, someone picked up and I got my adjustments taken care of!! I was glad I tried that, but I know it doesn't always work. I was surprised!

That works for me all the time. I usually wait about 10 mins at best. They probably have dedicated staff for call back and dedicated staff for live answering, so often waiting for a live person is faster.

 

[wadesgirl]

It's Monday, sometimes it's their busiest day since you cannot call them all weekend.

 

[pkd09]

It is also close to the end of the month. The rush is on.

 

[JAE]

I sent an e-mail yesterday because I'm not in a hurry, but I haven't heard back yet. A week or so ago, I sent an e-mail and heard back in less than 24 hours. I'm bummed it's taking this long, but I'd rather not have to call about this. I don't mind waiting. I just hope they don't forget about it and I don't forget about it.

 

[pamperedbecky]

I sent an e-mail yesterday because I'm not in a hurry, but I haven't heard back yet. A week or so ago, I sent an e-mail and heard back in less than 24 hours. I'm bummed it's taking this long, but I'd rather not have to call about this. I don't mind waiting. I just hope they don't forget about it and I don't forget about it.

I did two adjustments through CC about a week ago. One I never even heard back for....although I did get that autoresponse email. So I called today to check on it and they had no record of an email for that one adjustment. Oh well.

 

[JAE]

I did two adjustments through CC about a week ago. One I never even heard back for....although I did get that autoresponse email. So I called today to check on it and they had no record of an email for that one adjustment. Oh well.

Yes, that is why I don't like to send e-mails, and I usually don't send them. It's irritating that they ask us or encourage us to send e-mails, but they don't respond to them in a timely manner.

 

[Nanisu]

Yeah, I usually just tough it out and wait on hold too, but today the return call time was only about an hour and I had a ton of laundry to do anyway, but my point is they DO call back....and then PUT ME ON HOLD before they answer the phone! I picked up the phone, pushed #1 when I heard my name and then was put on hold!!! For 5 minutes--before anyone even said "hello". Sheesh. But yes, it's the end of the month. This was a wierd product adjustment--no way it could have been handled by email or CCorner. The first lady I talked to didn't even know how to handle it and had to get help. It's just wierd when they call YOU and put YOU on hold.