Are You Experiencing Issues with the Round Stone Pizza Pan?

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Discussion Overview

The thread discusses experiences related to the breaking of the large round stone pizza pan with handles, with several participants sharing their personal encounters and observations regarding this issue.

Discussion Character

  • Anecdotal
  • Opinion-based
  • Exploratory

Main Points Raised

  • One participant, identifying as a consultant, reported that eight customers contacted them about the stone breaking in the oven, all mentioning a loud pop sound.
  • Another participant noted that the round stone is the most common one they have had to adjust due to breakage.
  • Several users mentioned that multiple stones sold in November had broken, raising the possibility of a bad batch.
  • One participant shared their experience of returning two stones from November, while another mentioned sending back one or two stones but not in November.
  • Another participant suggested checking the date on the stones to see if they belong to the same batch.
  • One participant recounted that their first stone sold broke, along with others, and expressed concern about the testing of the product.
  • Some participants shared that they have had stones returned, with one stating they had six returned in eight months, while another mentioned returning about ten stones since they were released.
  • One participant noted that their stone has not broken despite frequent use, questioning if improper usage could be a factor.
  • Another participant mentioned hearing that the handles should not touch the sides of the oven, though they were unsure if this was a common practice.
  • One participant expressed frustration over the quality of the stones, noting that a long-time user had multiple replacements.

Areas of Agreement / Disagreement

Views differ among participants regarding the cause of the breakage, with some attributing it to potential manufacturing issues while others suggest user error. No clear consensus emerges on the reasons behind the breakage.

Contextual Notes

Participants shared experiences primarily related to the round stone pizza pan with handles, focusing on breakage incidents and the responses from the company regarding replacements.

Who May Find This Useful

Consultants who have encountered similar issues with the round stone pizza pan or those interested in understanding the experiences of others in the community may find this discussion relevant.

merego
merego
Messages
1,982
I have had 8, yes 8 people contact me about the large round stone with handles breaking. Anyone else had this problem? Is it possible there was a bad batch of stones? They all said the same thing, the stone was in the oven and they heard a loud pop. Most people were nice, I had one woman totally ream me, like I made the stones myself. I had one woman want me to guarantee her that her next stone would not break, which of course I couldn't.
I e-mailed the colution center but have not heard back yet. I requested reference numbers for all of these so the guests can then return them for a new one.
Just wondering if anyone is running into this issue?
Thanks :)
Mere
 
Yes, of all the stones I do adjustments on for them breaking in the oven this one is the most common.
 
  • Thread starter
  • #3
I just thought it was odd that it was the same exact stone and there were 8 all sold in November.
 
I know I have sent 1 back if not 2 but not in November.
 
I have sent two back from November so far...
 
Isn't there a date on the back of all of the stones? Cold you have them check the date to see if it is the same on all of them... I assume the date would be equivalent to a batch number??
 
the very first one I sold last year broke- as well as two from earlier in the year.

(one lady said she had a frozen pizza on it)

I emailed HO with my concern that they were not properly tested and never heard back.
 
Yup all mine have been sent back :(
 
I bought one last year when they came out and we use it all the time. It's not broken yet. I've also baked on it and carried it to places so it has been fine. Could it be they are putting it in too hot an oven and the stone is really cold? We have little cabinet space so all our stones and the metal sheet pan are all in the oven. We do take them all out to preheat. Could that be it?
 
I also heard, maybe it was on here or at a cluster meeting, that you need to make sure the handles don't touch the sides of the oven. Not sure if that's a common thing that people do though, so not sure if that's a possible reason they are breaking.
 
I have had 6 returned in about 8 months. I do ask my customers/hosts how they were using it, what they had on it etc. and I think may 1 case was "inappropriate" IMO, but I have a host who has tons of stoneware, a LRS for like 10 years, and she had her LRS w/H break, got her replacement and it also broke. HO sent her the next one with free shipping, but I think she went with the regular LRS insead as she was disgusted with the quality!
 
  • Thread starter
  • #12
pcchefjane said:
I bought one last year when they came out and we use it all the time. It's not broken yet. I've also baked on it and carried it to places so it has been fine. Could it be they are putting it in too hot an oven and the stone is really cold? We have little cabinet space so all our stones and the metal sheet pan are all in the oven. We do take them all out to preheat. Could that be it?
Click to expand...

These are people that all have other stones and never had problems, so they are all ticked off, but nothing is perfect or guaranteed. Just odd that they were all from November. I know one of mine broke when the stone touched the side of the oven a few years back.
 
I had one round stone with handles break so far.
 
Bluiydangl said:
the very first one I sold last year broke- as well as two from earlier in the year.

(one lady said she had a frozen pizza on it)

I emailed HO with my concern that they were not properly tested and never heard back.
Click to expand...

That happened to me too!!! It is the SECOND large round stone w/ handles for this hostess!! I am surprised she keeps getting it replaced.
 
I had two November stones break.
 
when they first came out when we got them in out new products kit.... mine broke....... i sent it back and the one that i have now hasn't broken yet!!
 
I have returned about 10 of the large round stones since they came out ... including twice for the SAME customer. It's very frustrating.
 
This is so discouraging to see that is the only style pizza pan we will now offer. I sure hope they get the kinks/cracks? worked out.
 

Frequently Asked Questions

What are common issues people experience with the Round Stone Pizza Pan?

Common issues include uneven cooking, cracking or chipping, and difficulty in cleaning. Some users may also find that their pizza sticks to the pan if not properly seasoned.

How can I prevent my Round Stone Pizza Pan from cracking?

To prevent cracking, avoid sudden temperature changes, such as placing a cold pan in a hot oven. Always preheat your oven with the pan inside and avoid using metal utensils that can scratch the surface.

What should I do if my pizza sticks to the Round Stone Pizza Pan?

If your pizza sticks, ensure that you are using enough flour or cornmeal on the surface before placing the dough. Additionally, consider seasoning your stone regularly to create a non-stick surface.

How do I clean my Round Stone Pizza Pan?

To clean your Round Stone, let it cool completely, then scrape off any food residue with a plastic scraper. Avoid using soap or soaking it in water; instead, wipe it down with a damp cloth and let it air dry.

Is there a warranty for the Round Stone Pizza Pan?

Yes, Pampered Chef offers a limited warranty for their products, including the Round Stone Pizza Pan. Check the warranty details included with your purchase for specific coverage information.

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