Are Professional Skillets Worth the Lifetime Warranty?

Click For Summary

Discussion Overview

This thread explores experiences and opinions regarding the performance of professional skillets, particularly focusing on issues related to cleaning and the lifetime warranty. Participants share their personal experiences with the cookware and discuss various cleaning methods.

Discussion Character

  • Anecdotal
  • Opinion-based

Main Points Raised

  • One participant, identifying as a consultant, shares that their professional skillet has significant sticking issues after five years of use, leading them to question if it is return-worthy.
  • Another participant suggests using a dryer sheet for cleaning, which they have found effective.
  • Several users mention rubbing oil inside the skillet to prevent sticking, indicating it may need extra care.
  • One participant expresses frustration with a caramelized mess in their skillet, despite following cleaning advice, and considers returning it due to its poor performance.
  • Another participant mentions using Bar Keepers Friend and stainless cleaner, but still struggles with stubborn residue.
  • Some participants discuss the importance of using the stainless cleaner correctly, emphasizing that it should be applied on a dry pan with a dry cloth.
  • One participant notes that they prefer the executive line over the professional line, indicating a shift in preference based on their experiences.

Areas of Agreement / Disagreement

Views differ on the effectiveness of cleaning methods and the necessity of returning the skillet. Some participants believe in the warranty and suggest returning the skillet if it does not perform as expected, while others focus on alternative cleaning techniques.

Contextual Notes

Participants share personal experiences with the professional skillets, highlighting various cleaning challenges and the perceived value of the lifetime warranty.

Who May Find This Useful

Consultants and users of Pampered Chef professional skillets may find this discussion relevant, particularly those experiencing similar cleaning issues or considering the warranty options.

L
laurichef
Gold Member
Messages
459
I have a professional family skillet. It is 5 years old. I have been using my new exec skillet since I got it in Nov, but it was still packed from a show, so I have been back to using the prof one. Well, last night, I made peppers and onions in it, and I like them really caramelized, so I let them cook for a while. They were not burned, by any means. Well, I go to clean the pan, and I can't believe how much is stuck on. (I have been really spoiled by the exec!!)
I had it soak overnight, and still stuck on stuff. So now, I have it soaking w/ baking soda, hoping that will lift it off.
I know I got this pan 5 years ago, at my PC show, way before I became a consultant. I also know it is lifetime warranteed. Not sure where the receipt may be. Is this return-worthy?

anyone else have these issues?
 
This would not be return worthy to me.Fill the pan with water, put a dryer sheet in it, and let it soak a while. It should clean right up.
 
and rub the inside with a little oil and let sit for awhile it probably is just "dry"
 
  • Thread starter
  • #4
Teresa Lynn said:
and rub the inside with a little oil and let sit for awhile it probably is just "dry"
Click to expand...

Maybe I was not clear... I have been using it for about a month, frying chicken, meatballs, sausage, and no issues. Before I got the exec, I used it all the time.
(Had consecutive shows, and the exec pan stayed in the car.)
:confused:
 
A dryer sheet?? I have never heard of this - enlight me Deb!!

Lauri - Host a show of your own in Sept and get an extra for your home - one for your kit stays there and the other is in the cabinet - Unless you know who the consultant was and can try to get a computer receipt from her........ I still prefer the executive - I gave all my professional stuff to my neice in college.
 
ok, sorry I still rub mine with oil frequently they sit on a pot rack and soemtimes I think they just need a little extra TLC
 
  • Thread starter
  • #7
Teresa Lynn said:
ok, sorry I still rub mine with oil frequently they sit on a pot rack and soemtimes I think they just need a little extra TLC
Click to expand...

no need to apologize.
I never thought about the pan getting dry.
 
  • Thread starter
  • #8
PamperedDor said:
A dryer sheet?? I have never heard of this - enlight me Deb!!

Lauri - Host a show of your own in Sept and get an extra for your home - one for your kit stays there and the other is in the cabinet - Unless you know who the consultant was and can try to get a computer receipt from her........ I still prefer the executive - I gave all my professional stuff to my neice in college.
Click to expand...


I was thinking of that, but I am planning to have a 1 year anniversary (w/PC) / host appreciation party in October, so I can't have both.:( Trying to convince my mom to do it.

The previous consultant was my recruiter, and I know she has been having computer issues, and can't access P3.
 
Any help with the SS? I have the Family size in that one with a yucky caramel colored mess in the middle. The night I cooked in it I followed the advice and had the heat still on the pan and added water to it to bring up the bits, but it didn't help. I scrubbed and scrubbed and soaked and scrubbed. I need to send it back unless you guess know how to get it off the bottom of my pan. Because of this I rarely talk about our SS line of cookware.

I was searing a roast that I put in the crock-pot. I had never cooked in it before that. And never since obviously!
 
Chef Kearns said:
Any help with the SS? I have the Family size in that one with a yucky caramel colored mess in the middle. The night I cooked in it I followed the advice and had the heat still on the pan and added water to it to bring up the bits, but it didn't help. I scrubbed and scrubbed and soaked and scrubbed. I need to send it back unless you guess know how to get it off the bottom of my pan. Because of this I rarely talk about our SS line of cookware.

I was searing a roast that I put in the crock-pot. I had never cooked in it before that. And never since obviously!
Click to expand...

do you have our Stainless Cleaner? That stuff is magic!

otherwise some BonAmi cleaner works great.
 
I use bar keepers friend it comes in powder and a "liquid" like our stainless cleaner
 
Teresa Lynn said:
I use bar keepers friend it comes in powder and a "liquid" like our stainless cleaner
Click to expand...

That's what I meant to say--BarKeepers Friend! It's in a gold can with the other abrasive cleaners. Available at WalMart.
 
laurichef said:
Maybe I was not clear... I have been using it for about a month, frying chicken, meatballs, sausage, and no issues. Before I got the exec, I used it all the time.
(Had consecutive shows, and the exec pan stayed in the car.)
:confused:
Click to expand...
but wait, going back to the issue, the professional pan has a lifetime warrantee and is not working the way it should. If it were me, I would call PC because you know who yo got it from. Yes, it may not be as good as the new exec series but I still believe you should get it replaced. You pay for shipping but you'll get an extra pan.Regarding the dryer sheet, I use a used bounce to put in anything that needs some soaking; corning ware, pan after making sauce, anything. Put the bounce in, then put hot water in and let it soak a little. Then use the bounce to basically wipe the pan out. Works fantastic and the sheet has alteady been used so you are getting 2 uses out of one sheet.
 
DebbieJ said:
do you have our Stainless Cleaner? That stuff is magic!

otherwise some BonAmi cleaner works great.
Click to expand...

Yes, I've used our SS cleaner. I have also used the Bar Keepers friend with lots of elbow grease. Still there! I've even tried the Mr. Clean Magic Eraser.
 
It's important to use our Stainless Cleaner with a DRY cloth on a DRY pan. No water whatsoever. Did you do that?
 
I Have A Friend Who Purchased The Ss And No Matter What We Did, It Remained "cloudy" On The Outside. I Talk About The Ss Cookware, But Have To Say I Am Relieved When They Purchase The Exec Instead.
 
DebbieJ said:
It's important to use our Stainless Cleaner with a DRY cloth on a DRY pan. No water whatsoever. Did you do that?
Click to expand...

I used it the way the instructions said to. So, if that's what it said then that is what I did.

I know I will be sending that back. I hate to spend the shipping on it because it is so heavy. I have a few other cookware pieces that have some imperfections also, but that by far is the worst.
 
Chef Kearns said:
I used it the way the instructions said to. So, if that's what it said then that is what I did.

I know I will be sending that back. I hate to spend the shipping on it because it is so heavy. I have a few other cookware pieces that have some imperfections also, but that by far is the worst.
Click to expand...

Can you use a flat rate box? It might be cheaper, if the pan fits in one anyway.
 
Send it back. You did not abuse it. $5 for shipping is cheap for a new skillet. Pampered Chef rocks. They want you happy, so send it back and don't worry.
 
laurichef said:
I have a professional family skillet. It is 5 years old. I have been using my new exec skillet since I got it in Nov, but it was still packed from a show, so I have been back to using the prof one. Well, last night, I made peppers and onions in it, and I like them really caramelized, so I let them cook for a while. They were not burned, by any means. Well, I go to clean the pan, and I can't believe how much is stuck on. (I have been really spoiled by the exec!!)
I had it soak overnight, and still stuck on stuff. So now, I have it soaking w/ baking soda, hoping that will lift it off.
I know I got this pan 5 years ago, at my PC show, way before I became a consultant. I also know it is lifetime warranteed. Not sure where the receipt may be. Is this return-worthy?

anyone else have these issues?
Click to expand...

I would send it back if it doesn't come clean...or doesn't seem "non-stick" when you are using it!!
 
  • Thread starter
  • #21
Thanks for all the advice. I will give bouce a try, and see what happens. The baking soda overnight did not do it.

I probably will end up sending it back, I just feel like I am mooching, now that I am a consultant.
And the shipping... Will it fit in a flat rate box?
 
laurichef said:
Thanks for all the advice. I will give bouce a try, and see what happens. The baking soda overnight did not do it.

I probably will end up sending it back, I just feel like I am mooching, now that I am a consultant.
And the shipping... Will it fit in a flat rate box?
Click to expand...
don't think the bounce will help your situation. really more for dirty things - yours sounds beyond repair. certainly not mooching. you are selling the products. if you aren't happy with things you have gotten, hard to be excited for your customers. send it back and they are sure to honor your warranty! not sure about the shipping, box... though.
 
Family Skillet, which is 12", won't fit in a flat rate box. Even the large flat rate box - not even if you take the handle off.
 

Frequently Asked Questions

Are Professional Skillets worth the investment considering the lifetime warranty?

Yes, Professional Skillets are often considered worth the investment due to their high-quality construction and the peace of mind that comes with a lifetime warranty. This warranty indicates the manufacturer's confidence in the product's durability and performance, making it a smart choice for serious cooks.

What does the lifetime warranty cover for Professional Skillets?

The lifetime warranty typically covers defects in materials and workmanship. This means that if your skillet has any manufacturing flaws or issues that arise under normal use, you can have it replaced or repaired at no cost. However, it’s important to check the specific terms of the warranty for any exclusions.

How do Professional Skillets compare to other cookware without a warranty?

Professional Skillets often outperform other cookware without warranties in terms of durability and performance. The lifetime warranty provides added assurance that the skillet is built to last, while other cookware may not offer the same level of quality or protection, potentially leading to higher costs over time due to replacements.

Can I return my Professional Skillet if I'm not satisfied?

Yes, Pampered Chef typically has a satisfaction guarantee that allows you to return your Professional Skillet if you are not satisfied with its performance. Be sure to check the return policy details, as they may vary based on the specific product and purchase conditions.

Is the lifetime warranty transferable if I gift the skillet?

Yes, the lifetime warranty is generally transferable, meaning that if you gift a Professional Skillet, the new owner can also benefit from the warranty. However, it’s advisable to keep the original receipt and check with Pampered Chef for any specific requirements regarding the transfer of the warranty.

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